Customer Success Architect

1 week ago

Auckland City, New Zealand Hewlett Packard Enterprise Full time

Customer Success Architect

This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.

Now more than ever, corporations need to move faster and adapt quickly to change. HPE brings the cloud experience to apps and data everywhere, enabling customers to adopt transformative technology faster and simplify their operations.

At HPE, we believe our success is based on the success of our customers. As a Customer Success Architect, you play a key role in helping customers achieve their targeted business outcomes in their digital transformation journey. You will be responsible for driving adoption and consumption of their as a service (aaS) GreenLake solutions. You’ll be on a mission in guiding customers to unlock the full value of their aaS solution, enabling users to achieve faster time to adoption & value realization, and identify expansion opportunities to grow HPE portfolio footprint within the account. You’ll need to have a good understanding of the big picture and the commitment to communicate at the highest leadership levels with HPE’s key customers and partners. As a Customer Success Architect, you’ll need to be an expert in one or more cloud and DevOps solution areas and a natural relationship builder, capable of earning respect both inside and outside of HPE. You’ll be expected to quickly become a trusted partner and advisor for customers and be their champion within HPE. As part of a global and diverse team, you’ll need to improvise both technically and in relationships while striving to contribute to the development of the team.

Primary job responsibilities:

- Serve as a trusted advisor for the customer on HPE’s aaS offerings and being hyper-focused on driving consumed cloud revenue for the company
- Successfully onboard and help customers define and achieve their adoption success criteria by providing proactive recommendations and advice
- Engage with a business-led outcome focused mindset in amplifying value of our offerings
- Be hyper focus on driving aaS workload acceleration from pilots/MVP to production
- Partner with Advisory and Professional services to accelerate adoption and consumption outcomes
- Collaborate and interlock with customers to accelerate/unblock projects, Identify/Integrate partners in MVP delivery and production workloads
- Advocate for innovation and early adoption of cloud technologies
- Capture the capabilities of HPE’s offerings and identify gaps as related to customer use cases through a closed loop process for each step of the engagement life cycle
- Build C-level relationships with customers that result in deeper loyalty and frictionless adoption experience
- Help customers unlock the full potential of their aaS solutions by collaborating with internal teams within HPE
- Partner with HPE’s product management & engineering to develop solutions based on customer insights, as well as personal experience that guide aaS adoption & overall edge to close strategy
- Identify expansion opportunities for Sales to drive account growth
- Ensure customers are receiving consistent experience throughout the lifecycle of doing business with HPE

REQUIRED SKILLS
- 5+ years of minimum experience in customer success, technical account management, professional services, and/or presales technical consultant preferably within an enterprise cloud environment (Cloud Hybrid Datacenters, Azure, AWS, or GCP highly preferred)
- Technical ability to drive workload-led conversations in accelerating adoption/consumption outcomes with customers is highly desirable - for example: SAP HANA, VM/Containers, Machine Learning, Big Data, Backup & Protection, High Performance Computing and VDI
- Ability to partner with customer to develop aaS adoption plan in accelerating projects from PoC/MVP to production
- Ability to assess architecture design and resiliency assessment for production workloads
- Experience with enterprise implementations, DevOps environments, workload-led migrations and/or Cloud environments highly preferred
- Ability to develop and execute a success plan jointly with customers to deliver faster time to adoption and value of the offerings
- Analytical and problem-solving mindset
- Competent comprehension of enterprise architecture and strategic business drivers
- Direct experience with a variety of independent software vendors
- Ability to engage and communicate at all levels within the customer account (C-level, VP, Directors, CTOs, developers, IT admins et all)
- Proven ability to present complex ideas in an accessible and engaging way that turns into actionable, measurable plans or initiatives
- Ability to work in a team and demonstrate “we” instead of “me”, with a strong passion for exceeding customer expectations
- Able to demonstrate strong business acumen and technical aptitude, and ability to diagnose business challenges into actionable, measurable plans or initiatives
- Demonstrated success managing large,

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