Field Engineer

6 months ago

Wellington City, New Zealand Datacom Full time

Our purpose
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.
About Datacom
Our offices are based in (Adelaide, Brisbane, Canberra, Melbourne, Perth and Sydney - Auckland, Wellington, Christchurch). We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best
About the Role
The Field Engineer is responsible for providing highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The role is base on-site with one of our key clients.
We are a pretty agile company, and are keen to respond to customer, technology and internal stakeholders’ changing requirements and this can mean we evolve in our roles to meet those needs.
**Please note**: Due to the security requirements of our customers, this role is only available to New Zealand Citizens and/or Permanent Residents having lived in NZ for min. 5 consecutive years.

Experience
- 2+ years of preferred IT experience.
- Experience with installation, diagnoses and repair of pc systems, end user devices and software (e.g. laptops, desktops, tables, Intune, O365, current Windows Operating Systems)
- Working familiarity with server and networking equipment

**Skills**:

- Full drivers license and own vehicle (mileage allowance payable)
- Ability to work on assignments of moderate scope where analysis of situations or data requires a review of a variety of factors.
- Understands implications of work and exercises judgment within defined procedures and practices to determine appropriate action.
- Assures adherence to budgets, schedules, work plans, and performance requirements.
- Ability to frequently interact and network with a variety of stakeholders and team members within own area of expertise.
- Ability to work in large, collaborative teams to achieve organisational goals. Proven analytical and problem-solving skills.
- Ability to translate user needs into a technical solution.
- Excellent customer relationship building and management skills.
- Effective presentation skills with the ability to convey technical information across various levels.
- Strong verbal and written communication skills with a wide variety of stakeholders.
- Strong consultative and planning skills

Role and Responsibilities
- Serving as the company liaison with customer on administrative and technical matters for assigned projects.
- Interpreting customers’ needs and clarify if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
- May include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

Why you want to join us
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

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