Field Engineer

7 months ago

Wellington City, New Zealand Datacom Full time

**Position**: Field Engineer
**Datacom Location**: Wellington Only

Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow.

About the Role (Your Why)
Due to continued growth and new business we have an opportunity for someone to become part of our wonderful Wellington team, where you will be supporting both local and national customers. This role is challenging, interesting and integral to the service we provide to our clients. As the Field Engineer you will be supporting a variety of different IT environments, at times on-site with our clients, providing desktop and engineering support. You will be working closely with our clients so outstanding communication and customer service is an essential focus in this role. Your professionalism will be a key strength together with your technical ability.
Our offices are based in Wellington for this role, though we have offices all around the major cities in Australia and New Zealand. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/life balance. We therefore leave it to you and the team you join to figure out what works best

**Please Note**: Due to the security requirements of our customers, this role is only available to New Zealand Citizens and/or Permanent Residents**

**What You’ll Do**:Some of your responsibilities will include**:

- Onsite support across a number of clients (varying locations) - valid NZ driver’s license and your own vehicle are required.
- Building and supporting end-user devices (PCs, laptops, thin clients, printers, mobiles, tablets).
- Diagnosing faults / troubleshooting / problem solving.
- Network support.
- Windows desktop and server support.
- Building productive working relationships across a variety of colleagues, clients, and suppliers.
- Continually innovating in your work environment.

**What You’ll Bring**:
To be successful in this role you will ideally have had experience in a similar role, with a wide range of general IT skills. You will demonstrate excellent problem solving and communication skills. You’ll need to be a self-starter, with good organisation skills and attention to detail.

Why Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.

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