People Operations and Payroll Support

1 week ago

Auckland City, New Zealand Resolution Life Full time

About Resolution Life

At Resolution Life, we are resolutely committed to protecting the financial futures entrusted to us.

For customers, advisers, companies and the industry, we are making an impact worldwide.

Resolution Life is a global life insurance group focusing on reinsurance and the acquisition and ongoing management of portfolios of life insurance policies.

Resolution Life Australasia, manage ~$30 billion in assets, service over 1 million customers with superannuation, investments and life insurance policies and have over 1000 employees across Australia and New Zealand.

Why us?

We are committed to providing our customers with peace of mind that their life insurance, superannuation, and investment policies are in safe and trusted hands for the long term, through providing quality investment management, competitive premiums and excellent customer service.

We are one of the first life insurers globally to operate in an entirely Enterprise Agile environment and have a contemporary 100% cloud-based technology offering.

The Role

As a Chapter Member in People Experience, you will support the delivery of people operations and payroll, provide people systems support, and contribute to experience projects. You will be at the forefront of all aspects of people experience, including payroll and operations, top-tier people systems, and employee value propositions. You will navigate a dynamic, agile environment, collaborating with cross-functional teams and external vendors to drive sustainable change through data-driven decisions.

Key Responsibilities:
- Addressing employee queries regarding HR and payroll.- Reviewing NZ payroll reports and arranging approvals. Liaising with outsourced payroll vendors for end-to-end payroll delivery and support.- Supporting multiple payroll and HR operations projects, including annual remuneration and remediation projects.- Driving continuous improvement and innovation.- Managing payroll vendors.- Supporting the review and implementation of systems and people experience initiatives.- Ensuring timely and accurate payroll delivery.- Continuously reviewing systems and processes to ensure compliance with legislation.- Ensuring data accuracy, consistency, and integrity for employees and leaders.- Assisting in delivering projects with a compliance focus.- Fostering partnerships with a broad range of teams, leaders, employees, and suppliers.

What You Bring:
- Strong working knowledge and experience in Excel.- Understanding of payroll legislation (NZ and/or AU).- Analytical and HR systems skills (Workday preferred) with the ability to work through data and identify outliers.- Demonstrated communication and engagement skills.- Ability to distil complex concepts into easy-to-understand communication for leaders and employees.- Confidence in working with and influencing a diverse range of stakeholders.

Critical Skills
At Resolution Life, we have identified the following critical skills which are key to success in our culture:

- Customer Focused: Passionate drive to delight our customers and offer unique solutions that deliver on their expectations.
- Critical Thinking: Thoughtful process of analysing data and problem-solving data to reach a well-reasoned solution.
- Team Mentality: Partnering effectively to drive our culture and execute on our common goals.
- Business Acumen: Appreciation and understanding of the financial services industry in order to make sound business decisions.
- Learning Agility: Openness to new ways of thinking and acquiring new skills to retain a competitive advantage.

What Will We Do For You:
Our culture underpins our values and guides our decision making. It's also what makes Resolution Life a great place to work.

Resolution Life Australasia supports hybrid working arrangements, combining the flexibility of virtual remote work with the collaborative benefits of in-office time. We have seen and experienced the wellbeing and benefits that come from a harmonious balance of virtual and in office working arrangements that deliver customer outcomes, team culture and personal flexibility.

Every day is an opportunity to grow - and we hope to offer our people a career, not just a job.

The learning and development opportunities we offer include supporting the completion of executive-level short courses, access to leading online learning tools, on the job training, and mentoring by highly experienced business leaders.

Join us

Before commencing employment in this role you will need to provide two references, full working rights and complete police and credit checks through an online provider.

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