Arms Service Supervisor

4 weeks ago

Auckland City, New Zealand New Zealand Government Full time

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

**Service Supervisors - Registry Location**: Auckland
Salary starting from $73,207
Monday - Friday, no weekend work

Mō te tūnga | About the role

The purpose of Te Tari Pūreke, Firearms Safety Authority business unit is to enable New Zealand to be a world leader in arms safety through an effective regulatory and administrative approach to the Arms Act and Arms Regulations. Established to lead, operate, and develop investment in modernisation of the firearms system, which will result in a more efficient and effective risk-based licensing system, and shall improve public confidence in the firearms licensing system. The modernisation of the Arms Regulatory System will take every opportunity to prevent harm through transparent, high quality, consistent, legislatively correct, and effective regulatory activities. This will also cover world leading administration, education, and promotion of compliance within the provisions of the Arms Act and Arms Regulations.

To support the delivery of these outcomes the Service Supervisor - Registry will take every opportunity to prevent harm through the transparent, consistent, timely and efficient regulation, administration, education, and promotion of compliance with the provisions of the Arms Act.

**Takohanga Matua | Key Accountabilities**:

- The day-to-day people management and supervision, of a small team within a larger team framework, monitoring, task allocation and reporting
- Hands on leadership, managing adherence to service levels and time-based KPI’s
- Monitoring of team workflow and through put, assigning appropriate resources to meet demand
- Identifying areas of risk or of increased demand and ensuring risk mitigation actions are taken / reported
- Complete internal control checks and quality assurance processes to ensure data and regulatory compliance
- Establish and maintain appropriate internal and external working relationships with key individuals and agencies at the appropriate level
- Foster licence holder understanding of their regulatory responsibilities
- Provide accurate advice and share information with appropriate stakeholders

**Qualifications / Requirements**:

- Applicants need to be New Zealand Permanent Residents
- Previous service centre / phone-based experience is desirable
- People management / supervisory experience is a perquisite

**Pre-Employment Checks Will Include**:

- A standard Police vetting check
- Drug and alcohol testing
- References

**Skills**:

- Critical thinking and sound judgement
- Ability to plan, prioritise and organise work for self/others
- Basic communication - written and oral
- Strong customer orientation
- Cultural awareness and sensitivity
- Basic computer (MS Office) skills

You will be based in Federal Street, Auckland. You must be based within Auckland to apply.
This position is Monday to Friday, with no weekend work.

We will ask you questions based on “How we will deliver Our Business - Core Competencies” and the appropriate role level.

Ka katia ngā tono ā te 5pm,Wednesday 19 April | Applications close 5pm, Wednesday 19th April

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