Arms Administrator

2 weeks ago

Auckland City, New Zealand New Zealand Police Full time

Arms Administrators - Registry

**Location**: Auckland CBD

**Salary Starting From**: $61,083

Permanent opportunities - Multiple positions avaliable

Mō te tūnga | About the role

The purpose of Te Tari Pūreke, Firearms Safety Authority business unit is to enable New Zealand to be a world leader in arms safety through an effective regulatory and administrative approach to the Arms Act and Arms Regulations. Established to lead, operate, and develop investment in modernisation of the firearms system, which will result in a more efficient and effective risk-based licensing system, and shall improve public confidence in the firearms licensing system. To learn more about us, visit our About Te Tari Pūreke video.

The Registry is one of the ways we're strengthening how we manage firearms and other arms items in New Zealand. From 24 June 2023, all firearms licence holders are required to register arms items in their possession through digital or non-digital channels.

As an Arms Administrator - Registry, you will play an integral role in improving public safety. You will be the main point of contact for Te Tari Pūreke and the Registry, providing exceptional customer experience and support via our digital and non-digital channels as well as fulfilling back-office functions.

We are looking for people based in Auckland who have strong customer service skills and a good base level of administration ability.

You will take pride in finding and delivering accurate and timely information. You will be able to think on your feet, be able to track down information, and ensure you manage each interaction in a Mana enhancing way.

At Police we foster a high-performing culture where people are supported and enabled to do their best and where health and wellbeing are paramount. A core value of Police is Valuing Diversity. We recognise the value different perspectives and experiences bring to making us better at what we do. We look forward to hearing from individuals with a range of experience and life skills and encourage applicants with any length of current tenure to apply.

**Takohanga Matua | Key Accountabilities**:
Maintain accurate, secure, and timely correspondence, information, and records by recording, updating, and retrieving information.

Provide an effective and professional response to customers via digital and non-digital channels (including inbound/outbound calling). Effectively operate within licensing systems and NIA guidelines.

Provide accurate information extraction, the update of information in a detailed manner and the undertaking of mail-outs and other associated tasks as directed.

Establish and maintain appropriate internal and external working relationships with firearms licence holders and new with customer applicants.

Foster an understanding of licence holder expectations and their regulatory responsibilities.

Adhere to the Service Excellence and Quality Assurance standards during all interactions.

Mōu ake | What you’ll bring

Critical thinking and sound judgement skills.

Ability to plan, prioritise and organise work for self/others. Good communication, both written and oral.

A customer service orientation.

Cultural awareness and sensitivity.

Basic computer (MS Office) skills.

We are open as to your career background; and place high importance on the alignment of your values with ours and your ability to contribute to a high performing team.

Our business hours are Monday to Friday, 0800-1700hrs. Your flexibility between these hours will be required, with three-week rotational start times of 0800. 0830 and 0900hrs. Flexible employment opportunities may be available.

**Pre-Employment Checks**:
A standard vetting check is required.

**This role is set at an Individual Contributor. level**: this means your key purpose is to deliver (or enable others to deliver) “Our Business”. We will ask you questions based on “How we will deliver Our Business - Core Competencies” and the appropriate role level.

To view more detailed information about our recruitment process along with further details about requirements please click below link:
Applicant Information Pack (External)

Ka katia ngā tono ā te 5pm, 10th April 2024 | Applications close 5pm, 10th April 2024.

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