Communicator Trainee Non-emergency

6 months ago

Auckland City, New Zealand New Zealand Government Full time

New Zealand Police is working with the community to make New Zealanders be safe and feel safe. With over 13,000 staff, we provide policing services 24 hours a day, every day. We operate by land, sea and air, manage over 860,000 emergency calls a year and are always actively preventing crime and crashes.

We’re working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver ‘Our Business’ and achieve long-term change.

Communicators, the first line of New Zealand Police - better work stories.
- Based in Otahuhu, Auckland
- Training salary: $57,083, increasing to $64,652 after training (fourteen weeks)
- 24 hours 7 days a week, call centre shift work
- Permanent, Full time
- No qualifications necessary, full training given
- Attractive shift work incentive
- Multiple start dates throughout the year with multiple positions available

Could you be the voice of reassurance? A calm collected response at the end of the phone. If so, we want you to join our friendly, fast-paced team

Our busy call centre is the front line of our response to members of the public. You will receive calls regarding, burglaries, scams, vandalism, people in distress and more. No two days will be the same.

Becoming a communicator is the start of an exciting and rewarding role with a strong career path. You will be a key member of the New Zealand Police team, you will be the voice of reassurance.

To hear more about the role from some of our communicators, please check out the video below:
About the role

As the first point of contact answering inbound enquiries from the public in time of need you will be fully trained to alleviate a caller’s panic and stress, accurately identify the needs of your caller and ensure the appropriate Police response.

While this role is meaningful and rewarding it’s also part of a highly supportive and diverse team. NZ Police are committed to the development and growth of our people, with pathways to progress within the team and into many other roles in Police. Experience as a Police Communicator helps build a strong foundation for those aspiring to become a Police Officer.

The communicator role is on a rotating 24 hour seven day shift. This means that you will be working a combination of early mornings, days and nights. You will also be rostered on during Public Holidays, as well as weekends. The shifts are rostered on a six day on, four day off system with two mornings, two day, and two night shifts followed by four days off. Additional 15% compensation is paid for hours worked after 6pm and before 6am.

**Communicators need to**:

- Communicate effectively by listening, showing appropriate empathy, and adapting your communication style to the situation
- Handle stressful and emotionally difficult situations with composure and a sensitive approach
- Listen to what people need, analyse information, act and achieve results through appropriate decision making and persistence
- Use a of variety software and equipment quickly to accurately complete tasks under time pressure
- Learn quickly and develop their capability whilst embracing feedback

The Otahuhu location offers free use of the police gym and access to the onsite café. Parking is easily found on nearby streets in the day and there is secure onsite parking in the evening

You will be making our communities be and feel safer by being the voice of reassurance and working in a tight knit culture of support, where people care and work together to get the best outcomes.

Communicators, the first line of New Zealand police. Our voice of reassurance to the community in times of need. Gain new skills in a challenging role with real career progression opportunities while making a positive difference to New Zealanders. No two calls are the same - better work stories.

At New Zealand Police we value diversity and inclusion. Recognising different perspectives and experiences help make us better at what we do. Reflecting the communities we serve and appreciating different thinking and ways of life leads to better problem solving and results.

What you’ll bring

Being part of the Police whānau is about being our best to ensure our communities are safe and feel safe. Whilst we are looking for skills, knowledge and experience relevant to the role, we also place high importance on your state of mind, the alignment of your values with ours, your ability to contribute to and build high performing teams, and the way that you lead yourself or others.

This role is set at Individual Contributor level, this means your key purpose is “to deliver or enable others to deliver Our Business”.

We will ask you questions based on “How we will deliver Our Business - Core Competencies” and the appropriate role level, i.e. Individual Contributor.

These questions will be unique and specific to the role, focusing on the aspects the hiring manager beli

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