Trainee Dispatcher

Great employee benefits
- Making a significance difference to people's lives often in a time of crisis
- Exciting, supportive team environment

Dispatcher Vacancies Communications Centre, Wellington (2 positions available) & Auckland (3 positions available)Ko wai mātou? - Who are we: Fire and Emergency New Zealand is a Crown Entity established on 1 July 2017 under the Fire and Emergency New Zealand Act 2017. The role of our new organisation is to reduce unwanted fires, respond to structural and vegetation fires and other emergencies including motor vehicle crashes, medical emergencies, hazardous substance related incidents, natural disasters, and support increased community resilience.Our vision is to build stronger communities and protect what matters most to the people within them. We are proud to be recognised as New Zealand's most trusted public sector agency. Our values reflect what our people believe is core to who we are and the organisation we aspire to be: We Do the Right Thing - Kia TikaWe Serve and Support - ManaakitangaWe Are Better Together - WhanaungatangaWe Strive to Improve - AuahatangaMō tēnei tūranga - About the role: Do you have what it takes to answer 111 emergency calls and non-emergency requests? Do you thrive while multi-tasking under pressure and operating several computer-based systems at one time? Are you interested in working within a national, dynamic, interactive team gathering information for responding crews so they are prepared on arrival at incidents? Are you keen to have a job where no two days are the same, where you can make a difference and wear the uniform with pride?Then join a vibrant and energised group of highly trained professionals who are dedicated to making a positive difference to communities in New Zealand. If you are looking for permanent full-time employment with career growth and advancement potential, we want to hear from you.Fire and Emergency New Zealand - protecting and preserving lives, property and the environment.
- Eight day roster, two day shifts, then two night shifts followed by four days off
- Exciting, supportive team environment
- Six weeks training followed by intensive mentoring and support, NZQA qualifications
- Making a significance difference to people's lives often in a time of crisis

Fire and Emergency New Zealand has three emergency Communications Centres based in Christchurch (Southern), Wellington (Central), and Auckland (Northern). The primary role of the Centres is to act as the first point of contact for the public with Fire and Emergency New Zealand. There are roles in our Central and Northern Communications Centre.Ko tāu nā i tēnei tūranga - What you'll bring to the role:

- Good geographic knowledge of New Zealand
- Proven ability to work constructively and cooperatively within a team environment.
- Touch type quickly and accurately while listening to callers
- Have empathy with callers who may be distressed
- Control stressful situations in a calm and concise manner
- Dispatch and maintain communications with multiple resources at incidents
- Perform a variety of support duties related to emergency and non-emergency events
- Have a high degree of situational awareness
- Work a variety of rostered shifts including days, nights, weekends and public holidays