Service Manager

4 months ago


New Zealand Green Dot Media NZ Ltd Full time

**Service Manager (**Shift hours between 7.30pm
- 9am)

Green Dot Media is a reputable newspaper distribution company in Auckland committed to providing timely and reliable delivery services to our valued readers. We take pride in delivering the latest news to households and businesses in our community. As we continue to expand our services, we are seeking a dedicated and skilled individual to join us as a Service Manager.

As a Service Manager at Green Dot Media, you will play a pivotal role in ensuring exceptional customer satisfaction and service excellence. Your leadership, communication skills, and problem-solving abilities will contribute to building positive relationships with our subscribers and enhancing our overall service quality.

We guarantee a minimum of 30 working hours per week with a competitive hourly rate of $23-$25 per hour.

Your key Responsibilities include:

- Develop and execute business and customer service strategies and policies that align with the companys mission and drive revenue growth.
- Analyse financial performance, prepare budgets, and manage expenses to achieve financial targets.
- Lead and manage the service team, including training, mentoring, scheduling and performance evaluations.
- Address and resolve customer issues promptly and effectively.
- Anaylize customer feedback and trends to identify areas for improvement in service delivery.
- Monitor and report on key performance metrics to ensure targets are met or exceeded.
- Engage with subscribers to gather insights and suggestions for service enhancement.

We expect you to have:

- Tertiary qualification in business or management is preferable but not essential
- Be reliable and punctual with a strong sense of responsibility
- Strong leadership skills with the ability to motivate and inspire a team
- Exceptional communication and interpersonal abilities.
- Problem-solving skills and the ability to handle escalated customer situations with empathy and professionalism.
- Physical ability to lift and carry newspaper bundles and walk for extended periods.

If you are a dependable and motivated individual who thrives in a fast-paced environment, we want to hear from you


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