Service Delivery Manager
6 months ago
**Advertisement for Service Delivery Manager**
Synthesis Systems New Zealand Limited is seeking to hire Service Delivery Manager to start as soon as possible.
**About the company**:
As a complete subscription monetization services provider, we utilize partner product offerings and guide businesses through all stages of the transformation from readiness assessment to business advisory to integration to ongoing support. We humbly enabled over 100 companies to step into the subscription world while facilitating transactions worth upwards of a billion dollars in revenue annually.
We are experts in the areas of CRM Systems, Billing Systems, Financial Systems, Integration Platforms, and Subscription commerce enablement.
**About the role**:
This is a permanent full-time position (40 hours/week) with an annual salary of $70,000 to $120,000 plus potential discretionary bonus.
This position will also include benefits, namely - Annual leave, sick leave, Kiwi Saver and ACC.
**Job Requirements**
Work Location Information:
Our head office is located at Flat 2, 135 Spinella Drive, Bayview, Auckland, 0629, NZ.
You will be required to work from our Office or client office or remotely (you are preferably based in Auckland area).
**Language**:
The language of work is English. Ability to communicate fluently both verbally and in written is required.
**Education**:
BE/BTech or equivalent post-secondary degree of 4 years.
**Duties & Responsibilities**:
Manage the delivery of IT services/projects from initiation to closure, ensuring deliveries done on time, within budget, and meet quality standards.
Work closely with business stakeholders to understand their requirements and ensure that IT solutions are aligned with business objectives.
Define project scope, goals, and deliverables that support business objectives in collaboration with senior management and stakeholders.
Develop and maintain project plans, budgets, and schedules.
Manage project risks and issues and develop contingency plans when necessary.
Provide regular project status updates to stakeholders and senior management.
People management and ensure business continuity -manage a team of technical professionals, including performance management, mentoring, and career development.
Ensure compliance with IT Quality practices such as Agile, CMMI, ISO standards, and procedures.
Project Reporting -periodic progress review or status updates to relevant stakeholders.
Contribute to Technical evaluations or adaption, Solution proposals, pre-sales activities.
**Specific/Essential Skills**:
BE/BTech or equivalent post-secondary degree of minimum 4 years
Should have minimum 7 Years of experience on OSS/BSS domain with a minimum 3 years of experience in designing solutions.
Production support and maintenance for large enterprises having Oracle communications stack.
**Desirable Skills**:
Strong C, C++ programming skills and also knowledge on Java tech
Knowledge of Unix Shell Scripting, Perl, Web Logic and Oracle SQL and PL/SQL, and
Excellent analytic, problem-solving, team-work, oral and written communication skills with the ability to thrive in a high-performance team.
**Who Can Apply**:
You are in New Zealand and a permanent Resident.
You have a valid work permit and working in New Zealand.
You are not in New Zealand and interested to work here.
**How to Apply**:
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