Administrator Christchurch Emergency Department

4 weeks ago

Christchurch, New Zealand Health New Zealand - Te Whatu Ora Waitaha Canterbury Full time

**_Administrators Emergency Department_**
- Permanent part-time position working 32 hours part-time in our Emergency Department.
- Are you energetic, motivated and looking for a rewarding and challenging role as an administrator?
- The roster will be communicated to the successful applicant at the interview

**Mō te tūnga | About the role**

Christchurch Emergency Department (ED) is the largest ED in the South Island seeing more than 101,000 patients per year and covers a population catchment area of 500,000. We are part of a dynamic multidisciplinary team in the Emergency Department at Christchurch Hospital.

We a permanent position available working 32 hours part-time in our Emergency Department for an Administrator. We operate on a 24 hour 7 days a week basis, so preference will be given to applicants who are available over the full range of day, night and weekend shifts.

This is a busy and demanding role, being the initial point of contact for patients arriving at the Emergency Department and ensuring patient management systems are accurately updated and processes carried out in a timely manner.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4A

For further information about the administration and clerical pay equity settlement please follow the link below:
PSA National Health Administration Collective Agreement - FINAL (tewhatuora.govt.nz)

In this role you will be responsible for:

- Administration of Te Whatu Ora patient management system
- Prioritising competing admin tasks for efficient patient flow
- Processing patient information, records and Accident Compensation information
- Showing respect and maintaining confidentiality of information
- Providing great customer service to patients, staff and whanau
- Having empathy, being calm under pressure, and attentive to detail

**Ngā pūkenga me ngā wheako | Skills and experience**

Your skills will include:
**Essential**:

- Excellent customer service skills - people focused
- Excellent organisational, time management and problem solving skills
- Ability to achieve accuracy and maintain attention to detail
- Ability to meet deadlines and work unsupervised
- A team player
- Intermediate user in the Microsoft suite of products e.g. Word, Outlook, Excel
- Excellent keyboard skills
- High level of written and verbal communication skills
- Demonstrated perceptiveness and a proactive approach in an administrator role.

**Desired**:

- Broad administrative experience in a health related field
- Knowledge of medical terminology
- Familiarity with the public hospital system (including the patient management system)
- Awareness of people of differing cultural backgrounds.

**Mō mātou | About Us**
- “Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do”_

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Health NZ Canterbury, is driven by our **ā Mātou Uara (Our Value**s)**:

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua

**Ngā** **hua | Benefits of working at Health New Zealand**

When you work at Health NZ, you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Health NZ, you are part of something greater than yourself and encouraged to be your unique self

We have a range of clinical and non-clinical roles at Health NZ Canterbury, there could be a place for you

Please visit our careers website for other roles and find your ideal fit within the Health NZ Canterbury

**Nau mai, haere mai, tauti mai**

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