Clerical Officer Emergency Department

4 months ago

Christchurch, New Zealand Te Whatu Ora - Health New Zealand Waitaha Canterbury Full time

**Are you energetic, motivated and looking for a rewarding and challenging role as an administrator?**

**We have a vacancy for a 0.8 FTE (32 hours per week) Administrator in our Emergency Department.**

**Mō te tūnga | About the role**

Christchurch Emergency Department (ED) is the largest ED in the South Island seeing more than 110,000 patients per year and covers a population catchment area of 500,000. We are part of a dynamic multidisciplinary team in the Emergency Department at Christchurch Hospital.

The ED Administration roster is 24 hours, 7 days per week. It is critical applicants are able and willing to work the full range of day, night and weekend shifts.

This is a busy and demanding role, being the initial point of contact for patients arriving at the Emergency Department and ensuring patient management systems are accurately updated and processes carried out in a timely manner.

You will have good keyboard / computer skills, an ability to communicate effectively, have cultural awareness and be able to demonstrate an ability to work and contribute within a team environment. A sound administration background is essential. Knowledge of patient management systems would be advantageous.

As part of the Administration and Clerical Pay Equity Claim settlement this role has been mapped to National Band 4/Profile 4A

For further information about the administration and clerical pay equity settlement please follow the link below:
Administration and Clerical Pay Equity - Te Whatu Ora - Health New Zealand

In this role you will be responsible for:

- Administration of the CDHB patient management system
- Prioritising competing admin tasks for efficient patient flow
- Processing patient information, records and Accident Compensation information
- Showing respect and maintaining confidentiality of information
- Providing great customer service to patients, staff and whanau
- Having empathy, being calm under pressure, and attentive to detail

**Mō mātou | About Us**
- Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do - _

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Te Whatu Ora [Health NZ] Waitaha Canterbury, is driven by our **ā Mātou Uara (Our Value**:

- **s)**:

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua

**Ngā** **hua | Benefits of working at Te Whatu Ora [Health NZ]**

When you work at the Te Whatu Ora [Health NZ], you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At Te Whatu Ora [Health NZ], you are part of something greater than yourself and encouraged to be your unique self

We have a range of clinical and non-clinical roles at Te Whatu Ora [Health NZ] Waitaha Canterbury, there could be a place for you

Please visit our careers website for other roles and find your ideal fit within the Te Whatu Ora [Health NZ] Waitaha Canterbury

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