Service Desk Team Lead

3 months ago


Auckland City, New Zealand HAYS Full time

Service Desk Team Lead

**Your new company**

A national healthcare IT Service provider making a positive impact to communities supporting the IT Services to hospitals, specialist services and community care.

**Your new role**

As an IT Service Desk Team Leader you will coordinate daily operations of your team of 10 Service Desk Analysts across operational activities.
- You will develop solutions to match to the customer needs
- Perform audits to ensure SLA's are being met
- Engage with stakeholders to develop the business needs
- Manage risks and come forward with strategic plans
- Share knowledge to train and upskill team members
- Work closely with the Senior Leadership team to ensure the operations are running smoothy

**What you'll need to succeed**

To succeed in this role you will have a passion of leading others where team encouragement comes naturally to you. You will have a proactive approach in developing solutions and providing guidance to team members.

You will have experience in the following:

- 2 years experience in leading an IT Service Desk team
- ITIL V3/V4 certification or understanding
- Hands on experience with Microsoft core technologies, Windows 7, Windows 10, Office 2010, Server 2008/10
- Understanding of User Account creation in Active Directory

**What you'll get in return**
- Hybird work model
- Free parking on site
- Expand your leadership knowledge
- Fantastic team culture who enjoy sharing their days together

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

2789224


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