Customer Service Representative
2 weeks ago
**Based at Manukau Memorial Garden**:
- **Support the community**:
- **Full time & part time opportunities**
**He angitūtanga: The opportunity**
We have both a full time and part time opportunity for an empathetic Customer Service Representative to join our team based at the Manukau Memorial Gardens, this is a place of beauty, reflection, and remembrance for all of those that visit.
Reporting to the Customer Services Team Leader, you will be part of a high-performing team working with our communities (customers and stakeholders) managing end to end transactions at the cemetery. No two days are the same and you will be involved in:
- Helping facilitate the bereavement and funeral process
- Creating and building strong relationship with key stakeholders in your area/community
- Helping assist with genealogy, record keeping and monument requests
**He kōrero mōu: About you**
***
This role would suit someone who is an effective and compassionate communicator with great organisational skills. Our office is open Monday to Saturday 8:00am to 4.30pm and flexibility is required due to the nature of the environment.
Key things we will look for in you include:
- Outstanding customer service skills and experience
- Strong written and verbal communication skills
- Strong computer skills
- Excellent emotional quotient with the ability to create rapport quickly,
- Excited by multi-tasking, juggling, and the ability to prioritise quickly under pressure
- A resilient and empathetic team player with the ability to work collaboratively with your small office team and our operations team
- Proactive problem solver with a desire for ongoing continuous improvement
- Flexibility to work Saturdays on a roster basis and at other cemetery sites if needed
**Ngā āhuatanga kei a mātou: What we offer**
Helping people at their time of need is very rewarding. Join a passionate and proactive team who are eager to support the community around them.
We currently have both a full time and a part time (10 hours per week) opportunity available
**Applications close Monday 21st November**
You can read a copy of the position description here
- This role is deemed safety sensitive and in line with Auckland Council policy, you will be required to complete pre-employment drug and alcohol testing._
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