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Operations Senior

4 months ago

Auckland City, New Zealand ASB Bank Full time

**Operations Senior - Global Payments Investigations**

***:
**Kia ora, Talofa lava, Kia Orana, Malo e lelei, Fakalofa lahi atu, Bula Vinaka and Namaste**

We have an amazing opportunity to join our Payment & Cash team based at ASBs state of the art head office in Wynyard Quarter. You will be joining a high pressure, demanding, customer focused team who are responsible for managing the workforce management aspects of the business; forecasting, resource allocation and queue management ensuring optimised resource performance and service delivery.

**Mo te tūranga** | **About the Role**:
On a day-to-day basis, you will manage high volumes of requests in tight turnaround times while maintaining accuracy and provide superior internal and external customer service by responding to, managing and resolving customer and stakeholder issues. Apart from that, you will:

- Support role out of new processes across team and assist with implementation.
- Prioritise the work based on level of urgency
- Communicate professionally with internal and external customers via different channels
- Inquisitive, customer obsessed, accountable, collaborative, data minded and continuously challenges the status quo
- Embedding a continuous improvement culture and capabilities within your team (i.e. lean, agile, DMAIC, human centered design and data analysis/ decision making)

**Mōu |About you**:
We are looking for someone who has a proactive can-do attitude with high attention to detail and exceptional customer service skills that go hand in hand with having a positive mindset. You will also:

- 3-5 years customer/operations experience in banking/financial services/shared services/technology
- Pride yourself in your exceptional level of common sense and logic
- Need to work at a fast-paced environment with accuracy
- SWIFT and Global Payments knowledge will be advantageous
- Ability to work through high volumes within tight time frames and challenge the status quo
- Bring a growth mind-set combined with the love to learn new skills
- Able to adapt to a constant changing and challenging environment

Whilst your attitude, work ethic and customer focus are what will get you through, you will also bring a knowledge of payments/cash and experience in the financial services industry.

**He aha tā mātou | What can we offer?**

This is a fantastic opportunity to use your experience gained at a senior support level role; bringing with you amazing communication skills, a collaborative style and approach to work, and an innate ability to build rapport across a wide range of people to truly make this role your own.

We offer a flexible and supportive work environment along with an open and inclusive culture; a place where we welcome and value your individuality, ideas and goals.

**Me pēhea te tono | How to apply?**

If we've nailed our pitch and this role sounds like it might be the one for you then please click "apply"we'd love to hear from you

**Job Details**:

- Reference #
VP156111- Posted on
28 Feb 2024- Closes on
06 Mar 2024 12:00- Location(s)
North Wharf- Company
ASB Bank- Expertise
Customer Service Specialist, Finance, Operations, Team Leader- Work type(s)
Full Time