Senior Operations Support

5 months ago

Auckland City, New Zealand The Warehouse Group Full time

Company Description

The Warehouse Group looks after some of Aotearoa’s most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming, Torpedo7, and TheMarket. They stay famous and beloved because we’re always working to deliver relevant and exciting customer (and employee) experiences to New Zealanders, including a growing focus on doing good for the community and keeping sustainability top of mind in everything we do.

**Job Description**:
**The Opportunity**

Our Store & Sales Operations team members are experts in developing and coordinating the right environment to create great retail customer experiences and exceed sales and services targets across all 4 of our brands. As a Senior Operations Support, your key focus will be to deliver expert customer-led in store category execution, support and innovation across a variety of categories.

Quick snapshot of the role:

- Supporting stores nationally in continuous improvement & execution across various categories
- Developing and driving Trading initiatives to drive sales and profit
- Developing plans for the effective implementation & embedding of all merchandise and marketing strategic initiatives into stores.
- Developing plans for the effective execution of all promotional, event, seasonal launches, product and space related initiatives into stores that can be easily implemented
- Creating and implementing new policies and procedures
- Managing and acting on all store queries and support
- Running effective training & coaching programmes to upskill team members in store
- Reporting and analysis

**Qualifications**:
**About You**

We would love to hear from anyone who has a deep understanding of an operations/retail environment and what support they need. You will also have knowledge of what the central support functions need to drive maximum productivity and profitability.

Also on our wishlist:

- Strong retail experience
- Store implementation experience
- Comfortable resolving trading & event challenges
- Developing and deploying events, trading execution, store category initiative execution and display guidance.

Our structure and ways of working will see you extensively work cross functionally hence your collaboration skills will be top notch, coupled with the customer centric lense and approach you bring to work everyday. You will have a test and learn mindset and hold an openness to new ideas and a desire to develop them together with others.

Additional Information
**About Us**

As the nature of our Agile approach continues to evolve, open-mindedness and resilience in the face of change will be key to our success. Most roles will no longer be rigid, in either their titles or their descriptions, so we need people who are up for a challenge and committed to helping Kiwis live better, every day.

We offer a dynamic, supportive team environment within a business that cares about and recognises individuals. When you join us, we offer a range of benefits that work for you, your lifestyle and your career which include:

- Discounts across most of our brands
- Paid birthday day off
- Free parking at our Northcote Support Office
- Flexible working arrangements with up to 2 days working from home per week
- 26 weeks paid parental leave
- A range of wellbeing support

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