Facilities Team Leader

7 months ago

Auckland City, New Zealand Canon Full time

As a market leader in Business Process Optimisation and IT services for over 20 years, Canon Business Services ANZ helps organisations optimise, automate, and transform their operations, setting them up for greater growth. We work collaboratively with customers to get the results they want, delivering bespoke solutions designed to meet and exceed their business needs, overcoming challenges, and freeing them up to focus on what sets them apart

We’re trusted by industry leaders because of our dedicated customer focus, and agile approaches to solving our clients’ key challenges. With a commitment to delivering the best service management experience possible, many clients have partnered with us for more than a decade. The solutions we deliver are reliable, scalable, and cost-effective, helping customers to not just get ahead but stay ahead.

When you join Canon Business Services ANZ, you’ll find a rewarding culture that values you. You’ll be empowered to focus on your career progression and turn your goals into reality as an integral part of the group’s success.
- Full-time permanent position, 40 hours per week, Monday - Friday
- Fantastic corporate Wynyard Quarter premises
- Career growth and development opportunities

**About the Role**

We have a rare and exciting opportunity for a talented Facilities Administration Lead to join our client's fantastic corporate offices in the Wynyard Quarter. You'll be responsible for the day-to-day running of the team and ensuring the smooth operation of the building. This is a dynamic and hands-on role that offers a wide range of responsibilities, from team management to facilities coordination.

As the Facilities Administration Lead, your day will be filled with plenty of variety ranging from maintenance requests, reception cover, through to conducting training sessions for up to 70 people - no two days will be the same. Your role will involve collaborating with individuals at all levels of the organisation, and you'll work closely with the Facilities Manager to ensure a seamless and efficient workplace.

Responsibilities include:

- Manage and develop your team members to ensure effective service delivery
- Build, maintain and develop professional and effective client relationships
- Handle a wide variety of facilities-related tasks, including organising maintenance, conducting fire drills, providing reception cover, car parking, and liaising with contractors
- Oversee administrative tasks related to office and service management
- Ensure accurate processing of invoices and billing
- Manage client and suppliers’ relationships
- Meet target SLAs and KPIs
- Handle staff management including training, induction, development, and recruitment
- Adhering to Canon’s and our clients Health & Safety standards

**About you**

You’re known for your professionalism and for getting things done. You thrive in an environment where no two days are the same and enjoy the buzz of a constantly changing environment. We are looking for someone who is flexible, adaptable and can remain calm and collected under pressure, along with:

- A track record of supervising a team, or a 2IC ready to take the next step in your career
- Proven planning and organising experience in a team-based environment
- Exceptional presentation and communication skills
- A natural go-getter with the desire to deliver and exceed client expectations
- Highly adaptable in a rapidly changing environment
- Good knowledge of MS packages, especially Excel
- Ability to troubleshoot, problem solve, effectively prioritise, and multitask
- Strong attention to detail, hardworking, reliable, and flexible
- Physically fit to lift and be on your feet for a big part of the day
- Previous experience in a staff management position in the facilities space is a significant advantage

If this sounds like you and you’re ready for your next career move, then join us in the dynamic and ever-evolving world of corporate facilities in the beautiful Wynyard Quarter.

We believe in the power of an inclusive & diverse workforce. We trust you will bring your authentic self to work, and we will focus on making sure that together, we make a strong contribution to the broader community in which we operate. Where possible, flexible working arrangements are the norm, as we know a better work-life balance can improve your motivation, performance, and productivity.

As an equal opportunity employer, all applicants will be considered.

Benefits/perks may vary depending on the nature of your employment with Canon Group and the country where you work.

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