Technical Support Agent

3 months ago


New Lynn, New Zealand 360 net limited Full time

We are looking for a technical support agent who can provide exceptional customer service and help the customers in their internet issues related queries.
- Updating the company website with tech tips and brief documents
- Any software and hardware related issues.
- updating website from time to time.
- Configuration of routers.
- Trouble shooting.
- Helping and supporting customers in connecting their internet connections.
- WIFI settings
Install and configure telecommunications devices and systems (Routers, Wireless Access Points
Provide network support, including installation, commissioning, troubleshooting,
Provide technical support, troubleshooting and training assistance to staff.
Implementing security measures to protect data and make sure backups are done regularly to prevent data loss.

Skills and experience.

Mus have IT background,

working in telecommunication industry is advantageous.

Pay: $24.00 - $26.00 per hour

Schedule:

- Shift work



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