Lylo Queenstown

Hotel Operations | Listed 24 January

LyLo Queenstown - Operations Agent

Location
- New ZealandWork type
- Part TimeBrand
- Lylo- About EVT- When you join EVT, you are joining one of Australia and New Zealand’s leading experience companies. EVT encompasses Entertainment businesses that excite every sense, Ventures driven by a passion for new opportunities and Travel businesses that always feel local and authentic. At EVT, we’re the shakers and the Daymakers. The experience creators. The possibility makers and opportunity takers. We aim to make a positive impact on our people, communities and environment, every day.- About LyLo- Whatever your vibe, LyLo is a place to make your own - and to help you make the most of wherever you are and wherever you’re going. We’ve got meticulously designed spaces for every kind of traveller. And we’ve fitted and kitted them all out - from the pods to the private double rooms to the kitchens, bathrooms to common areas (and the bars of course) - with meticulously designed finishes and all the mod cons you’d expectand a few more.- About the role- To provide overall support to all operational elements of the Hotel. You will be required to work across the various departments within the hotel including housekeeping and reception, as directed by the General Manager or relevant Head of Department. The role is based on a 7-day rotating roster and will require weekend, public holiday and split shift work.- Key duties:
- Maximize the guest/client experience and professionally handle any complaints.
- Process daily guest transactions and accounts accurately and efficiently
- Anticipate and attend to guest requests and/or comments in a timely manner and ensure to communicate any problems with the Supervisor or Duty Manager.
- Service and clean public areas in accordance to Standard Operating Procedures within the allocated time.
- Service and clean guest rooms in accordance to Standard Operating Procedures within the allocated time
- Benefits & perks- At EVT, we want our people to experience our businesses and be brand and experience advocates. So, we make sure access to amazing ‘Elevate Perks’ are available to all staff from day dot.- Incredible team member discounts from your first day on-the-job.
- 50% off stays at EVT hotels - Rydges, QT, Atura, and more.
- $2 movie tickets, plus Moonlight, Gold Class, Candy Bar discounts and more.
- Awesome winter and summer savings and discounts at Thredbo.
- Rapid career growth opportunities through our EVT network.
- Local community involvement, volunteering and charitable giving.
- Australia and NZ’s largest and most diverse experiences company.
- Skills & experience- Trustworthy, punctual and a positive attitude.
- Physical fitness to cope with a labor-intensive operation.
- An eye for detail is important to make a flawless room.
- Able to work together as a team with trust and treat all guests and colleagues from all cultural groups with respect.- Upload Your Resume- I agree to the terms and conditions