Front Line Services

4 months ago


Auckland City, New Zealand Mitre10 Full time

**Our organization**

As the biggest home improvement retailer, and a trade partner of choice, life at Mitre 10 is fast paced and offers huge scope.

As a Kiwi owned business partnering with some of New Zealand’s best-known brands, we are uniquely placed to retain the special, local family feel of a small business, with the support of national networks, infrastructure, systems, and training.

Since Riviera Hardware Holdings inception in 2009, where we started out with a small local Mitre 10 store in Warkworth, we have grown to be the largest group of stores within the Mitre 10 national network. We are proud to offer our customers a shopping experience like no other in New Zealand’s largest hardware retail store; Mitre 10 MEGA Albany as well as New Lynn, Warkworth, Whangaparoa and Silverdale, boast Columbus Coffee shops. We also have a Distribution Centre and own our own Frame and Truss Manufacturing Plant.

**About the job**

This jobs offers a competitive hourly rate (relevant experience and skill dependent) and range of employee benefits; This is an on-site, permanent, part-time opportunity in a multi-skilled and collaborative team Front Line Services team. Hours are 19 hours per week as follows: Thursday and Friday (10:00-16:30) and Saturday (09:00-17:00). These set days and hours ensure adequate coverage to effectively serve our valued customers.

**About the role**

As a Greeter, you would play a crucial role as the first point of contact for our customers. Your responsibilities would include warmly welcoming walk-in customers, answering any questions they may have, and guiding them to their desired products, ideally accompanying them to their destination. Additionally, during busy periods, you would assist at checkouts by processing transactions, including cash, eftpos, credit cards, and gift vouchers. You would also be responsible for store announcements calling for specialist assistance or heavy lifters when needed. Over time, you will have the opportunity to learn and contribute to various customer service functions, such as refunds, product exchanges, returns, faulty goods repair, special orders, click and collect orders, and home deliveries.

**What will you bring?**
- You would have 2+ years work experience specifically in retail services as detailed above.
- You would ideally have cash handling / transaction processing / end of day balancing experience.
- You would have experience working with loyalty card programs;
- You would have high numerical skills and attention to detail?
- You would have strong multi-tasking and time management abilities.
- You would have stock integrity awareness and an understanding of merchandising standards.
- You would be a local Warkworth resident (Snells Beach, Algies Bay, Sandspit, Streamlands, Kaipara Flats, Dome Forest etc.)


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