External Fraud Representative

3 months ago


Lower Hutt, New Zealand Kiwibank Full time

Join Kiwibank’s Customer Protection team and help reduce the impact of financial crime.
- Short-term summer roles and longer fixed term opportunities available.
- Based in Wellington, Lower Hutt or Hastings with hybrid work options.

**This is us. Where making an impact matters.**

Whether you are a university student, recent graduate, or someone looking to start a career in banking, join Kiwibank and gain an insight into fraud prevention and a banking career.

As an External Fraud Representative, you will:

- Identify and analyse fraud trends.
- Process and update customer cases.
- Educate customers on fraud prevention.
- Collaborate with our customers and internal stakeholders to minimize fraudulent activity.

We are recruiting for multiple full-time fixed term opportunities ranging from four to seven months:

- November 2024 - March 2025
- November 2024 - July 2025

**This is us. Where your expertise matters.**

At Kiwibank, we will help you build on your strengths and learn new skills, but in the meantime, we would love to hear from you if you have some of the following:

- Solid problem-solving skills and confident in decision making.
- Confident with Microsoft Office and initiative to learn new systems.
- Confident and capable communicating with internal and external stakeholders.
- Ability to plan and prioritise to meet deadlines and great attention to detail.

You do not need to tick every box here to be considered

**This is us. Where you and your whānau matter.**

Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive - we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.

For an idea about what life is like at Kiwibank and some of the benefits we offer make sure to check out the attached video.



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