External Fraud Investigator

4 months ago

Lower Hutt, New Zealand Kiwibank Full time

Excellent benefits including wellbeing leave, our Financial Wellbeing Programme, subsidized banking and more
- Build your career in the fast-growing customer protection space.
- Based in Auckland, Hastings or Lower Hutt with minimum two days in office.

**This is us. Where making an impact matters.**

Are you looking to develop a career in fraud prevention?

Come join our Customer Protection team and contribute to lessening the impact of financial crime for Kiwibank and our customers. As an External Fraud Investigator you will:

- Identify and analyse fraud trends.
- Process and update customer cases.
- Educate customers on fraud prevention.
- Work with specific fraud detection tools to detect and investigate fraud and scams
- Collaborate with our Kiwibank customers and internal stakeholders to minimize fraudulent activity.
- Participate in continuous improvement initiatives and our Fraud Uplift programme.

**This is us. Where your expertise matters.**

At Kiwibank, we will help you build on your strengths and learn new skills, but in the meantime, we would love to hear from you if you have some of the following:

- Previous experience in fraud investigations and prevention or operational banking experience is preferred.
- Self-initiative to find solutions and confident with decision-making.
- Ability to plan and prioritise to meet deadlines and great attention to detail.
- Confident and capable in relaying information both verbally and in writing.
- Good working knowledge of Excel and SQL and an understanding of PRM or other fraud detection system.

You do not need to tick every box here to be considered

**This is us. Where your career matters.**
As a Fraud Investigator you can grow your career into becoming a Senior Investigator, Fraud Specialist or progress into a leadership role. Joining the Customer Protection team will enable you to explore career opportunities within Kiwibank in other teams such as business banking, reporting and analytics, customer verification and much more

**This is us. Where you matter.**
Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive - we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.

**This is us. Where you and your whānau matter.**

For an idea about what life is like at Kiwibank and some of the benefits we offer make sure to check out the attached video.

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