Senior Support Services Officer

6 months ago


Wellington City, New Zealand New Zealand Government Full time

**Type**: PermanentHours: Full timeLocation: Wellington (Central City)Business Group: AoG Services DeliveryBranch: Te Kōtui Whitiwhiti - Digital Public ServiceSalary: $63,561 - $84,951
- Fantastic inclusive team culture with hybrid work model.
- Be directly involved helping deliver all-of-government digital services.
- Permanent full-time role.

We're on the hunt for a Senior Support Officer who can bring their exceptional stakeholder management, strong invoice billing and reporting experience, and mentoring and leadership skills to the All of Government Services Delivery (AoGSD) team in the Digital Public Service branch at the Department of Internal Affairs.
About the role
- Preparing monthly and annual billing reports, performing peer reviews and quality assurance checks.
- Managing billing and invoicing activities along with shared mailbox management and meeting SLA's.
- Training and mentoring Support Services Officers.
- Proactively working to ensure timelines and deadlines are met.
- Adapting to feedback to continually improve quality and performance.

The salary band is from $63,561 - $84,951 and this appointment will be made dependent on relevant skills and experience to the role.

**About You**:
With a naturally collaborative working style you'll be a positive team player with proven experience in finance and accounting to help us deliver a high-quality service to our customers.

**This includes**:

- High attention to detail.
- Intermediate MS Office suite skills - Outlook, Excel, Teams, Word, PowerPoint.
- Being adaptable, a quick learner and able to flex as needed.
- Excellent problem-solving skills.
- Confident working to tight deadlines and able to manage varying workloads.
- Exceptional team player, with strong communication and interpersonal skills.
- Excellent customer management skills with a positive "can do" attitude.

What we offer
- Exposure across government agencies with value driven interesting work.
- Ongoing support from teams within the branch to encourage knowledge sharing, diversity of thought and challenging the status quo.
- School holiday program subsidy.
- Discounted health Insurance.
- Vision care allowances.
- Training, along with leadership and talent development.

Eligibility to work in New Zealand is mandatory - this includes holding a valid work visa that covers the whole period of employment.


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