Support Officer

6 months ago

Wellington City, New Zealand New Zealand Government Full time

MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.

Discover a career with purpose at MBIE
- Be part of a collegial, innovative, and forward-thinking team.
- Are you a pro-active individual who thrives on being busy and enjoys being part of a hard-working and diverse office environment?
- Permanent full time position | Porirua Based
- Starting salary $55,624 with KiwiSaver and wellness benefits Tēnei tūranga - About the Role:
At Immigration New Zealand, you’ll have the chance to make a real impact. Our mission? To work with international organisations and industry partners to improve border security and make immigration easier for our customers. We also lead Government strategy designed to help migrants - including refugees - make New Zealand their home.

We’re part of the Ministry of Business, Innovation and Employment (MBIE), a future-focused organisation working to grow a strong, high-performing New Zealand economy. Our diverse range of functions and international reach means real career pathways, both within Immigration New Zealand and MBIE as a whole. That’s underpinned by regular development and training, and a culture that supports flexible working.

The Porirua Office is a fast paced and dynamic office that looks after a variety of visa types.

We are seeking an exceptional Support Officer to join our amazing team. As a Support Officer, you will support our Immigration Officers with administrative and operational support services in accordance with organisational needs.

We'd love to hear from self-starters who want to be the best and deliver the best outcomes for New Zealand.

**In return we offer**:

- Ongoing professional development & learning
- Regular performance and remuneration reviews with the opportunity to work along-side senior members of the team.
- Flexible working arrangements to support work life balance. Talk to us about what will work for you and us.
- Flexible start times: The office opens at 6am and closes at 6pm. You can arrive any time before 9:30am, work your hours and go home for the day. Ngā pukenga me ngā wheako e hiahiatia ana - Skills and Experience Required

To be successful in this role, you will need to be able to demonstrate that you have experience in, or have the qualities that would enable you to successfully perform, the following tasks:

- Customer focused and oriented.
- An ability to work effectively in a team environment and to prioritise work to achieve team and branch outcomes.
- Excellent time management and organisational skills
- Good communication skills
- Excellent file management and organisational skills
- Flexible with working on high caseloads in high pressure situations.
- Willingness to make a positive difference and continuous process improvements.
- A strong moral compass and be known to act with integrity in all day-to-day activities.

**Ētahi kōrero mō MBIE - About MBIE**:
MBIE's goal is to create a resilient and high-performing economy that delivers real and ongoing quality of life for all New Zealanders.
We do this by working with others to create an environment that supports businesses to be more productive and internationally competitive, enables all New Zealanders to participate in the economy through improved job opportunities and by working to ensure quality housing is more affordable.
People are at the heart of our mahi, our way of working is guided by our values which shape our behaviours.
- Mahi Tahi - Better Together
- Māia - Bold and brave
- Pae Kahurangi - Build our Future
- Pono Me Te Tika - Own It

Our aspirations are echoed in our Māori identity - Hīkina Whakatutuki - which broadly means ‘lifting to make successful'.
MBIE recognises the partnership founded under Te Tiriti o Waitangi between Māori and the Crown and is committed to giving effect to Te Tiriti o Waitangi. We will do this through enduring, meaningful and effective partnerships with iwi, Māori, other Māori groups/organisations and the Crown, as this is critical to enable economic and social development, both for Māori and for wider Aotearoa New Zealand. We are committed to continuing to partner with iwi in order to find new sustainable solutions to address long standing systemic and cross-cutting issues facing Māori and wider Aotearoa New Zealand and we are also committed to identifying opportunities for iwi to lead and creating an enabling environment for iwi to leverage these opportunities.

E mōhio ana a Hīkina Whakatutuki i puea ake te kōtuinga I waenganui i a ngāi Māori me te Karauna i Te Tiriti o Waitangi, ā, kei te whai ia ki te whakaū ake i Te Tiriti o Waitangi. Mā te whai kiko o ngā kōtuinga ahungaroa o ngāi wi, o ngāi Māori, me ētahi atu rōpū Māori ki te Karauna, katutuki tēnei. He āhuatanga nui tēnei e āhei ai ngā mahi whanaketanga ā-ohanga, ā-pāpori hoki ki a ngāi Māori me Aotearoa whānui. E whai tonu ana mātou ki te kō

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