Customer Support Associate

5 months ago


Remote, New Zealand Cozymeal Full time

In addition to providing customers access to world-class culinary experiences, products and content, we also provide a great source of income to our partners that includes chefs, sommeliers, guides and mixologists. For this, we were recognized by the Global Good Fund in 2019.

Serving both customers and our culinary partners is our top-priority and ingrained in our culture and in how we run our business every day. We continuously strive to curate the best culinary experiences and products and to create the best content for the millions of customers visiting our site while providing additional support and business to our partners.

ABOUT THE ROLE:
We are looking for a strong, experienced part-time **Customer Support Associate** to join our growing team. This is an important role within the operations team with opportunities to grow within the organization. The role could grow into full-time in the future.

RESPONSIBILITIES INCLUDE:

- Understanding Cozymeal’s services and providing solutions to customers and hosts and other partner inquiries relating to our products in a timely manner. Our goal is a same-day, one-call resolution
- Assist our community of hosts and other partners with any questions or requests pertaining to our platform, upcoming experiences, tools, and communication
- Working closely with other departments to resolve any issues or questions.
- Other projects/duties as assigned.

REQUIREMENTS INCLUDE:

- 4+ years of experience in a customer service role
- Professional with excellent verbal and written communication skills
- Positive attitude and a willingness to learn and grow in the position
- Ability to be resourceful and responsive
- Strong interest or experience in the culinary world
- Ability to work efficiently and distraction-free in a home office environment
- Proficient in Google Suite and Excel
- Experience working with a CRM

**Hours**: 3 hours per day Monday through Friday 1-4 pm PST

WHAT WE OFFER:

- Work anywhere in the world (we are 100% remote team)
- Competitive pay.
- Opportunity to grow within the organization to a leadership role.
- Opportunity to learn from some of the best in the industry.
- Great work environment with a strong and friendly team of co-workers.

If this sounds like you, then Cozymeal just might be the right place for you Welcome home



  • Remote, New Zealand Remote Technology, Inc. Full time

    **About Remote**: **All of our positions are fully remote. You do not have to relocate to join us!** **What this job can offer you**: - Advance your customer service prowess in a supportive setting, with clear growth opportunities. - Engage with a diverse, collaborative team committed to top-notch service. - Make a direct impact on customer satisfaction...


  • Remote, New Zealand Re-Leased Full time

    **Does driving innovation and enriching our human experience through technology make you tick?** At **Re-Leased** our vision is to shape the future of Commercial Real Estate and drive better outcomes for **people, property and planet.** Our cloud-based commercial property management software is designed to specifically meet the needs of commercial property...


  • Remote, New Zealand Education Perfect Full time

    At Education Perfect, we’re a team of dedicated professionals passionate about empowering educators and inspirinåg students. We believe that education has the power to change the world and our mission is to innovate, create, and develop technology that helps make that change a reality. As an EPeep, your work will have a real impact on students' lives and...


  • Remote, New Zealand ICON Full time

    **Clinical Research Associate** **Location: Auckland, hybrid** As a Clinical Research Associate, you will be joining the world’s largest & most comprehensive clinical research organisation, powered by healthcare intelligence. You will be working alongside a world-leading pharmaceutical company. This 20- year partnership is focused on leveraging...


  • Remote, New Zealand CropX Full time

    Responsibilities and expectations: professionally. - Maintain consistent communication with customers throughout their lifecycle, ensuring satisfaction. - Identify and drive upsell, cross-sell, and renewal opportunities with existing customers. - Actively promote CropX products and services to acquire new customers and expand the customer base. - Meet and...

  • Customer Engineer

    5 months ago


    Remote, New Zealand NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. TBA Offers of employment are conditional upon passage of screening criteria...


  • Remote, New Zealand NCR Atleos Full time

    About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 employees optimize the branch, improve operational efficiency and maximize self-service availability for financial institutions and retailers across the globe. TBC Offers of employment are conditional upon passage of screening criteria...

  • Expression of Interest

    4 months ago


    Remote, New Zealand Marlee (Fingerprint for Success) Full time

    We are inviting professionals in high-growth industries who are thinking about their next move or looking for a new opportunity to join our expanding talent pool. **The Marlee Talent Pool is a pilot project designed to**: - Help job seekers get discovered by our partners based on their anticipated hiring needs. - Provide optional support and resources for...

  • Customer Engineer

    5 months ago


    Remote, New Zealand NCR Atleos Full time

    About NCR NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries. Position Summary As one of our Customer...


  • Remote, New Zealand Sinch Full time

    Sinch MessageMedia provides innovative mobile messaging solutions that help businesses of all sizes - from SMBs to enterprise-level to better connect with customers. Our messaging solutions for alerts and notifications, billing and payments, appointment reminders, marketing, and staff scheduling are trusted by over 65,000 customers in industries such as...


  • Remote, New Zealand Punchpass Full time

    **Wanted: A Customer Success Specialist who loves helping small business owners in the yoga & fitness industry!** Punchpass provides booking software primarily used by fitness, yoga, pilates, and dance studios. Founded in 2013, we support a wide variety of businesses in over 50 countries. Everyone on our small team works remotely - from Vermont, Maine, New...

  • IT Support Specialist

    7 months ago


    Remote, New Zealand WEX Inc. Full time

    The Role You must possess strong technical aptitude and excellent customer service skills. Must be able to communicate effectively to understand the problem, work with the end user and clearly explain its solution and should be customer-oriented and patient to deal with difficult customers. The Role and Responsibilities- Resolving and preventing incidents...


  • Remote, New Zealand Emergent Full time

    Option to work 100% remotely from the comfort of home! - Fantastic leadership opportunity, with continuous development opportunities - Competitive salary + great employee benefits Fisher and Paykel are in growth mode! They are looking for a Global Sales Support Team Leader within their Customer Service Team, that are passionate about embedding new business...


  • Remote, New Zealand Mimecast Full time

    About the position The Commercial Customer Development Manager has a remit to acquire new business logos for Mimecast NZ. This is a rich part of the technology market, and a space where cloud computing (SaaS) is becoming ever more prevalent and as such the Mimecast proposition resonates well. Your responsibilities will include driving revenue, adoption, and...


  • Remote, New Zealand First Focus Full time

    First Focus is Oceania's **best **mid-market Managed Service Provider, bar none. We are growing fast and now have over 270 staff across New Zealand, Australia, Philippines, South Africa and Ireland. We are a stable and very focused company, with over 15 years of consistent growth and we're continuing to win new clients and evolve our solutions. We pride...

  • Support Engineer

    5 months ago


    Remote, New Zealand GitLab Full time

    The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world’s largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab. **An overview of this role**: Support...


  • Remote, New Zealand Red Hat, Inc. Full time

    Red Hat connects an innovative community of customers, partners, and contributors to deliver an open source stack of trusted, high-performing technologies that solve business problems. We’re a three-billion dollar S&P 500 company offering solutions from Linux to middleware, storage to cloud, together with award-winning global customer support, consulting,...

  • HR Support Consultant

    5 months ago


    Remote, New Zealand Employment Hero Full time

    **Description**: **Our mission and where you fit in**: At Employment Hero, we’re an ambitious bunch of people on a mission to make employment easier and more valuable for everyone. Since our inception in 2014, we've had some pretty impressive growth (100% YoY), now serving 300,000 businesses globally, with 2 million+ users on the platform, reaching...

  • Group Product Manager

    5 months ago


    Remote, New Zealand Education Perfect Full time

    Role Overview This role involves leading 2-5 cross-functional and empowered product development teams. You will work collaboratively with your teams and a broad set of stakeholders to define product priorities, and to deliver a world-class and ever-improving product for our users. Product Discovery - Adopt a continuous discovery model to unearth and...


  • Remote, New Zealand Education Perfect Full time

    At Education Perfect, we believe that education has the power to change the world. Our mission is to maximise every student’s potential. As an EPeep, you’ll work on projects that have a real impact on students' lives and have the freedom, support and resources you need to develop your skills and grow your career. **About the role** We are seeking an...