Customer Engineer

3 months ago


Remote, New Zealand NCR Atleos Full time

About NCR

NCR Corporation (NYSE: NCR) is a leader in transforming, connecting and running technology platforms for self-directed banking, stores and restaurants. NCR is headquartered in Atlanta, Ga., with 38,000 employees globally. NCR is a trademark of NCR Corporation in the United States and other countries.

Position Summary

As one of our Customer Engineers / Field Service Technicians, each day will not look the same Using your company fleet vehicle and provided tools, you will visit various customer sites to ensure onsite resolutions for our customers. You will provide outstanding support and technical expertise and will be focused on delivering excellent service to our customers in your assigned territory.

Reporting to your Territory Manager and as a key member of our South Pacific Field Services team; you will undertake regular training as well as in-depth product training when you start with us

Key Areas of Responsibilities:
- Diagnose and Repair Automatic Teller Machines (ATMs), Networking equipment as well as other NCR products.- Parts management and organisation- Continuous training online and in classrooms- Work autonomously in the field and office- May require prolonged travel, carrying and lifting tool kit/parts of varying weights (1- 20kg.); bending/squatting, walking/standing or sitting for prolonged periods.- Some interstate travel may be required.

Basic Qualifications:
- Must have PC hardware and software repair experience.
- Preferred Qualifications:
- Electro-mechanical device repair and aptitude-
- Previous experience with ATM or SelfServe Checkout repairs-
- Network experienceTo be successful for this role, you must have:
- Passion for new technology- Willing to travel and complete service calls as assigned- Able to work autonomously, professionally and be an excellent communicator- Valid New Zealand Driver’s license- Strong Customer service skills- High attention to detail- A valid full time working visa, Permanent Residence or Citizenship- Be in New Zealand and able to commence work within a 4 - 6 week period

What we offer:
- Competitive salary package- Non-standard shift: when working Sunday-Thursday or Tuesday-Saturday, morning and/or afternoon/evening shift patterns- Ongoing training and development- Tool of trade vehicle (with some personal use)- Tools/Phone/Laptop- Permanent position

Offers of employment are conditional upon passage of screening criteria applicable to the job.

EEO Statement

Integrated into our shared values is NCR's commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR has an ongoing responsibility to respect and support a globally diverse environment.

Statement to Third Party Agencies

To ALL recruitment agencies: NCR only accepts resumes from agencies on the NCR preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR employees, or any NCR facility. NCR is not responsible for any fees or charges associated with unsolicited resumes.


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