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System Support Coordinator

1 month ago

Wellington City, New Zealand New Zealand Government Full time

Mō te tūnga | About the role
As the System Support Coordinator you will play a critical role in supporting the System Administrator in ensuring that the Veterans Support System (VSS) information technology/IT tool has integrity, is maintained and planned for. Your outputs will support all areas across the business.
You'll work with the wider Veterans' Affairs team at all levels to ensure system training, support, testing and implementation of changes and updates are managed. You'll be skilled at proactively identifying constraints/risks/issues to be resolved, and highlighting opportunities for improvements

**Key duties include**:

- Supporting the veteran claims process by generating information to support changes to workflow, scheduling and business processes which will make processing faster;
- Training staff as new systems and processes are rolled out to maximise understanding and good us of all systems; and
- Creating and providing reports based on the system data.

Ngā pūkenga me ngā wheako | Skills and Experience
Ideally, you will have knowledge and experience with supporting IT system/s and experience with key systems admin activities and processes. This will involve systems thinking experience including investigation and analysis of complex information.
You will be relatable and bring strengths in your ability to build and maintain working relationships.

**Key skills and experience we are looking for include**:

- Refined communication skills with the ability to tailor your message to suit your audience;
- Comfortable facilitating and delivering training and coaching;
- SQL reporting and high level of Excel skills; and
- Organised and able to prioritise.

Mō mātou | About Us
Veterans' Affairs New Zealand (VA) provides support and services for veterans and their families.

**The work of VA involves**:

- Administration of the Veterans' Support Act 2014, and delivery of entitlements, services, and supports to eligible veterans;
- Providing policy advice about veteran-related matters to the Government;
- Supporting veteran attendance at commemorations of significant military anniversaries;
- Delivering outreach programmes to improve awareness of available services and supports via face to face, virtual and digital engagement; and
- Working in partnership with veteran support and advocacy organisations.

Every hour of every day, 365 days of the year, the New Zealand Defence Force is contributing to the defence, security and well-being of Aotearoa / New Zealand. As a modern, professional military, it is our goal to maintain well trained, equipped and disciplined armed forces that can react to crisis at short notice.
Nōu te rourou | What's in it for you
In return for your expertise, dedication and hard work, NZDF is offering remuneration reflective of your experience, along with:

- Great benefits for you and your family.
- Fully funded life cover up to $300,000.
- 5 weeks annual leave per year.
- Flexible working environment and positive culture.
- Opportunities for career development.
- Variety, challenge and a chance to influence.

Me pēhea te tuku tono | How to Apply
To view the Position Description and to Apply, please use the links on this page.

**Please note**:

- Applicants will be required to undergo a pre-employment drug screening test prior to any offer of employment being made.

Applications close on Monday 7 August 2023.

**Please note**: Applicants must be legally entitled to work in New Zealand (NZ) and be able to obtain and maintain the required level of NZ Government security clearance for the position applied for. The minimum citizenship and residency criteria for security clearances to be granted by the NZ Defence Force are as follows:
Low level Security Clearance
- most preferably a NZ citizen, who has resided in this country continuously for at least the last five years, OR
- is a citizen of, and/or has resided continuously in one or more of the following countries for the last five years: either Australia, Canada, NZ, the United Kingdom (UK) or the United States of America (USA); and has a background history that is verifiable and can be assessed as appropriate by the NZ Security Intelligence Service (NZSIS) towards a recommendation of suitability for a security clearance at this level.

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