IT Service Desk Operator

4 months ago


Rotorua, New Zealand Science New Zealand Full time

Scion is a Crown Research Institute at the centre of scientific research and technology development for forestry, wood products, wood-derived materials, and other biomaterial sectors. With two main campuses in Rotorua and Christchurch, Scion offers the opportunity to pursue a fulfilling professional career alongside more than 300 scientists, engineers, researchers, and other support staff who are passionate about pushing the boundaries of what is possible to create a better future for people and the planet. We value sustainability and collaboration, both in our innovative research and in our operations, and believe that by working together, we can continue to contribute to the improvement of New Zealand's economy, society, and environment.

**Key accountabilities**:

- Provide excellent customer service to all Scion staff and customers.
- Monitor and report on support activities and overall IT service availability.

**To be successful you will have**:

- Microsoft Certified Systems Administrator (MCSA) level qualification or equivalent experience.
- Experience in a Service Desk or Help Desk role.
- Exceptional customer service skills, with ability to build rapport and maintain a helpful customer-centric attitude
- Excellent organisational and administrative skills.
- Excellent interpersonal communication skills, including the ability to present technology to a customer or group of customers in a way that can be understood.
- Good analytical and problem-solving skills.
- Ability to work independently and in a team.

We are home to creative science minds and have a vibrant culture ensuring employees can pursue innovation and excellence in their science delivery, right at the heart of New Zealand's forest & timber industry.

We are proud to offer:

- Opportunities for a fulfilling career that enables outcomes for New Zealand, Aotearoa;
- 40 hours per week plus flexible working options
- 4 weeks paid annual leave + 3 paid company days
- Enviable work environment; and
- A demonstrated commitment to Good Employer/ EEO principles

**Applications will close on Friday 6 September 2024**

Job Details
- Crown research institute
Scion- Reference #
56219- Posted on
15 Aug 2024- Closes on
06 Sep 2024 17:00- Location(s)
Rotorua- Expertise
Knowledge & Information Systems & Technology- Job level(s)
Entry/graduate, Experienced- Work type(s)
Permanent- More details (document)
IT Service Desk PD.pdf


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