Community Compliance Officer

1 week ago

Hamilton, New Zealand Inland Revenue Department - New Zealand Full time

Work directly with customers, helping them understand their tax obligations, entitlements and how they can self-manage
- Confidently support compliance activities in the community.
- **Roles available in New Plymouth and Invercargill
Inland Revenue plays a critical role in improving the economic and social wellbeing of New Zealanders. We do this by collecting and distributing money, we collect 80% of the Crown’s revenue and distribute social support payments.

**Mō mātou | About us**

Community Compliance provides a front-line service for our customers, improving voluntary compliance through the relationships they foster in our communities and the services we provide. The team’s work includes Tax Agents, Front of House & Kaitakawaenga Māori.

Community Compliance interacts with our customers face-to-face in our local communities and at IR's Front of House. Community Compliance officers are skilled across a range of tax accounts and compliance activities. They manage Front of House (FoH) in their locations and operate an appointment-only system, and introduce customers to self-service channels to assist them to avoid any unnecessary interactions with IR. They meet with customers in one-to-one and one-to-many situations in our local community.

**Mō te tūnga | About the role**

In this varied role you will:

- Work directly with customers, helping them understand their tax obligations, entitlements and how they can self-manage.
- Engage and build relationships with the community, tax professionals and small businesses.
- Deliver seminars and presentations.
- Educate communities on a self-management model utilising technology.
- Confidently conduct checks and targeted compliance activities in the community.
- Bring the voice of the customer into the Inland Revenue. Salary $69,804 - $76,758

**Mōu | About you**

To be successful in this position you will possess some of the following attributes:

- Enjoy engaging clearly & accurately with people as part of your day-to-day work.
- Highly developed relationship management skills, including the ability to understand and build trust in potentially difficult, sensitive and/or complex situations.
- The ability to learn and use a range of Inland Revenue and business systems, processes, and software.
- The ability to address identified non-compliance through a range of appropriate enforcement activities and to escalate where required.
- A continuous improvement focus that will drive towards Inland Revenue’s goals for the future.
- A current full New Zealand driver’s license (essential). Flexibility - available for varied working hours and travel away from home (essential).

On offer is the opportunity to gain valuable experience and be part of our core delivery for customers. We work in a fun and at times fast-paced team environment. You’ll be provided with appropriate training and support along with regular coaching and performance feedback.

**Applications close 5pm Sunday 07 July 2024.
- We have trust and integrity - we innovate to make a difference - we value people - we work together. _We’re offering great flexibility, support, and development opportunities unique to you and your aspirations so that you can bring your whole self to work and thrive with us._

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