Service Technician

7 months ago


Auckland City, New Zealand Techtronic Industries (TTI) Full time

Techtronic Industries (TTI) is a global organisation, a world-class leader in quality consumer and professional products marketed to the home improvement and construction industries. The TTI brands like MILWAUKEE, RYOBI, AEG, VAX and many other are recognised worldwide for their deep heritage, superior quality, outstanding performance and compelling innovation.

Through an ongoing company-wide commitment to cordless technology, innovation and strong customer partnerships, TTI consistently delivers exciting new products that enhance customer satisfaction and productivity. We are committed to ensuring our people have a great experience at TTI, so in addition to an exciting and challenging role we also provide:

- Competitive remuneration package
- Modern office/workshop with onsite parking
- All the tools of trade provided
- Exposure to world class technologies
- Generous discounts on company products for multiple brands

TTI is currently seeking a SERVICE TECHNICIAN to join our team in Auckland. Reporting to the Auckland Service Centre Manager, your key duties will include:
Key duties
- Liaising with the Senior Service Technician on a daily basis to update the planned product repairs\
- Performing breakdown repairs and preventative maintenance
- Diagnose faults and provide guidance to the Senior Service Technician on estimated time to repair
- Assist in planning and execution of minor work projects and training as required
- Assisting the Service team to quote all work types
- Review assembly requirement documentation
- Communicate work processes to the Senior Service Tech or Supervisor
- Ensure product is operational according to specifications outlined by Techtronic Industries
- Provide support and feedback to other Service Techs and the Service/Repair department
- Create procedures and provide training as required
- Attend and contribute to all service department team meetings
- Provide support and assistance to the sales team.
- Provide feedback that identifies opportunities for our Company to improve its quality in product service so that at all times we provide the best service possible
- Work as a harmonious team player focusing on the best interest of the company and ensuring that overall organizational objectives are achieved
- Performing duties outside the general scope of work, as requested by management

Skills & qualifications
- A strong technical aptitude with the ability to problem solve
- Excellent customer service skills
- Strong customer relationship skills
- Excellent communication both written and oral
- Restricted electrical license (ESA) an advantage but not essential
- Appliance electrical testing license an advantage but not essential
- Strong interpersonal skills
- Computer literate


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