Wellness Centre Manager

3 weeks ago

Auckland City, New Zealand Ayurda Wellness Full time

re you an experienced leader with a passion for holistic wellness? Ayurda Wellness is seeking a Wellness Manager to oversee day-to-day operations, nurture a positive team culture, and actively drive the business forward. In this key leadership role will working closely with senior management to uphold Ayurda's commitment to authentic Ayurvedic healing and unparalleled client care.

At Ayurda, we create more than just treatments—we deliver transformative wellness experiences rooted in tradition. Guided by Dr. Ajit, a globally respected Ayurvedic practitioner, we are dedicated to bringing the timeless wisdom of Ayurveda to life in New Zealand.

**What You’ll Be Doing**:
**Business & Operational Management**:

- Actively manage all aspects of daily spa operations, including scheduling, inventory management, and ensuring the smooth flow of services.
- Oversee financial performance, including budgeting, cost control, and achieving revenue targets through effective upselling and client engagement.
- Implement and monitor operational protocols to maintain the highest standards of service, cleanliness, and client satisfaction.
- Train and motivate staff to meet their targets.
- Use Zenoti CRM to manage client records, track performance metrics, and streamline operations.

**Team Leadership & Development**:

- Lead, motivate, and inspire a team of therapists and support staff to deliver exceptional service.
- Foster a positive and professional work environment where team members thrive and clients feel valued.
- Conduct regular team meetings, provide ongoing training, and support staff development to ensure continuous improvement.
- Manage performance reviews, provide constructive feedback, and address issues promptly and professionally.

**Client Care & Confidentiality**:

- Uphold strict confidentiality regarding client information and internal business matters.
- Ensure a welcoming, professional, and nurturing environment for clients, embodying Ayurda’s values at all times.
- Handle client feedback and concerns with sensitivity, finding solutions that enhance customer satisfaction and loyalty.

**Marketing & Growth Initiatives**:

- Support senior management with marketing campaigns and promotional activities to grow Ayurda’s visibility and client base.
- Actively seek opportunities to promote Ayurvedic products and services, driving retail sales and repeat bookings.

**What You Bring**:

- Proven experience in a management or supervisory role within a spa, wellness center, or related industry.
- A strong understanding of Ayurvedic principles and a passion for holistic health and wellness.
- Exceptional leadership skills with the ability to inspire and manage a team effectively.
- Outstanding communication skills, both written and spoken, to engage with clients, team members, and vendors professionally.
- Ability to uphold confidentiality, demonstrating trustworthiness and integrity at all times.
- Strong organizational skills with a focus on detail and efficiency.
- Experience using CRM systems (Zenoti preferred) for managing operations and client interactions.
- A proactive, solutions-oriented mindset with a focus on achieving business goals.

**Why Work With Us?**

At Ayurda, you’ll take on a pivotal role in shaping the future of a wellness brand that blends tradition with modern excellence. We offer:

- Competitive salary and performance-based incentives.
- Staff discounts on Ayurda products and services.
- A supportive environment that values personal and professional growth.
- The chance to work closely with Dr. Ajit and a team passionate about transforming lives through Ayurveda.

**To Apply**:
**Be a part of Ayurda and help us bring timeless Ayurvedic healing to the modern world.**

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**Job Types**: Full-time, Part-time, Permanent

Pay: $27.00 - $30.00 per year

Expected hours: 30 per week

**Benefits**:

- Employee discount

Schedule:

- 10 hour shift
- 8 hour shift
- Evening shift
- Rotating roster
- Weekend availability

Supplementary Pay:

- Bonus
- Performance bonus

Ability to commute/relocate:

- Auckland City, Auckland: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Management: 4 years (preferred)

**Language**:

- English (preferred)

Expected Start Date: 09/01/2025

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