Is Support Technician L1-2

3 weeks ago


Auckland City, New Zealand RWA Technology People Full time

Work for a large Fortune 500 NYSE listed company
- First point of contact for all ANZ internal users
- South Auckland location

An exciting opportunity has opened for an enthusiastic IT Support Officer to join our clients team and assist in being the ‘first point of contact’ for all internal users across ANZ. This is a permanent position based at their South Auckland office.

**What you’ll be doing**:
With a significant IT team that is responsible for the delivery of IT and telecommunications services you will be reporting to the ANZ IT Support Team Leader. You will provide exceptional customer service delivering level 1 & 2 technical support for internal users across multiple sites in Australia and New Zealand.
- Provide Level 1 & 2 ICT service desk support and problem diagnosis
- Supporting and administering the technical environment including Windows Desktops, Microsoft Active directory, Cloud, Sharepoint, Office 365, VPN/remote connection, and Citrix
- Communicate the status of issues with end-users at all levels in the organisation
- Using Jira Service Desk to manage support tickets
- Prepare and maintain documentation

**What you’ll need to succeed**:

- Must be able to work well independently and as part of a team
- Have exceptional verbal and written communication skills and a customer focused attitude
- Passionate about customer service and technology and believe IT is all about the user
- At least 18 months experience working in a similar L1 & 2 support role
- Experience in a large enterprise environment is advantageous
- A Polytechnic diploma / industry qualification advantageous however other industry qualifications and relevant experience in the IT Industry is highly regarded

The floor is all yours APPLY NOW. Don’t miss your chance to grow your ICT support skills.

Your interest will be treated in the strictest of confidence.

Note: We review all CV's manually and you will only be contacted if your skills and experience meet the requirements of any of our clients.

Job Reference: MR-3509597


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