Customer Service Team Leader

2 weeks ago


Auckland City, New Zealand Graham Consulting Full time

Work for CDB representing great brands like SodaStream, NutriBullet, GoPro and Goldair
- Albany location
- Fast paced environment.

New Zealand and Australia's largest importer, distributor and marketer of electrical accessories, lighting & appliances. With a reputation for exceptional service and market leading product development. Who are focused on continual improvement to meet the ever-changing needs of their wholesale environment.

**Key Responsibilities include**:

- Training and mentoring a small team of customer service staff.
- Tracking staff progress and monitoring targets
- Assisting in development and implementation of new policies and procedures
- Ensuring full adherence to relevant legislation and compliance
- Providing hands-on processing and customer service support when required

**Skills required**:

- At least 2-3 years staff management experience
- Competent using computer systems including Microsoft Excel and Word
- Strong communication skills with a positive and professional manner
- Solutions-focused with the ability to problem solve.
- Accuracy and attention to detail
- Excellent time management and organisational ability

**Benefits**:

- Join a young, friendly and vibrant team.
- Plenty of scope for professional development
- Easy location with plenty of parking

**How to Apply


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