E Commerce Manager

5 months ago

Auckland City, New Zealand Winning Online Group (Andoo NZ) Full time

Company Description

At Winning Group, we pride ourselves on being more than just a run-of-the-mill retail company. We are an award winning experience company, driven by people, science, and our mandate to leave the world a better place. As a fourth-generation, family-owned Australian business, we’re set apart from our competitors by our innovative logistics, technology and luxury retail services. Our brand encompasses a diverse range of entities, including Winning Appliances, Appliances Online, Winning Services, Home Clearance, Rogerseller, and Ora, all of which are committed to delivering excellence to our valued customers.

**Job Description**:
Reporting to the General Manager, this role is all about driving the E-Commerce product and Sales strategy to elevate the brand experience, and increase customer confidence to shop online and drive conversion.

This role is both strategic and operational. On one hand, this role will take management of the direct to customer sales channel and secondly be a key enabler to drive the brands online and offline presence. This role will be responsible for identifying and converting market opportunities, developing partnerships, refining user experience, and building out the DNA of the brand.

This is the ideal role for a team player who is passionate and possesses excellent communication skills, relationship building skills and a drive to succeed. You’re not afraid of a challenge or driving revenue results online; you review and analyse the numbers and are the first one to instigate improvements to increase results.
- Support the development, maintenance and execution of the online business strategy for Andoo.
- Measure weekly/monthly sales performance, reporting on key insights and opportunities to grow the business unit’s KPIs in Revenue, Margin and NPS.
- Lead, train and support the merchandising team.
- Ensuring products are enriched accurately and on time by the team to maximise trade potential with competitive pricing and detailed descriptions that drive business outcomes.
- Ensuring the website delivers an exceptional customer experience and sales growth.
- Assist with the ideation, creation and execution of program, product launches and promotional calendar planning with the Digital Marketing Manager and be responsible for merchandising promotions, including product, price and badging on the website.
- Collaborating with our in-house content team on required photography and copy to elevate our products online.
- Developing new and existing relationships with our B2B partnered suppliers through the partnership team.

**Qualifications**:

- 3+ years of experience in an e-Commerce/merchandising role within a fast-paced environment.
- Minimum: Degree - Bachelor of Commerce/Business or equivalent experience.
- Strategy development and analytical skills, sound business judgment and the ability to provide direction to senior management regarding commercials and operations.
- Deep Web Content Management experience (CMS).
- Proficient in Product Inventory Management (PIM) systems.
- Proficient in Google Analytics.
- Exposure to Agile methodology.
- Previous experience working with an ERP (SAP Preference).
- Strong stakeholder management.
- Dynamic and Entrepreneurial personality with great energy and initiatives.
- High attention to detail and ability to complete projects.
- Ability to both work well within a team and be a team leader.
- Enjoy working in multicultural/multinational environments.
- Excellent presentation and communication skills with the ability to engage and influence.

Additional Information
**Benefits**
- Exciting career advancement opportunities await as we are a rapidly growing company that values promoting from within our talented team
- Our in-house Training Academy provides ongoing training and development opportunities, ensuring that our employees have the chance to enhance their skills and knowledge. We also conduct annual growth and development reviews for all our team members.
- Enjoy generous discounts on our whitegoods and homewares range, which features cutting-edge brands from the world's industry leaders.
- Experience Winning Perks with exclusive discounts, deals, and savings on a diverse array of products and services. From retail and dining to travel, entertainment, wellness, gym and more.

**Culture**

At Winning, we take immense pride in creating an environment where you can truly flourish. Our culture is more than just words on a page; it's the heart and soul of everything we do. We value open communication, collaboration, and diversity. We embrace the unique perspectives and backgrounds that each team member brings because we believe it's the key to our success.

We also understand the importance of work-life balance in fostering happiness and productivity. That's why we prioritise it, ensuring you have the flexibility to thrive both personally and professionally. We're not just interested in your present success; we're invest

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