Senior Performance
3 weeks ago
Add expected salary to your profile for insights.
Are you looking to take the next step in your career as a Senior Analyst? Put your good energy to our work in our awesome Rockgas team and fill your workday with great people and great benefits.
As the Senior Performance & Process Analyst in our new Customer team, you will play a pivotal role in ensuring a great customer experience by analysing and improving our customer-related processes and data to drive customer satisfaction, loyalty, and business performance.
In this varied role, you'll be deep diving into customer metrics, providing insights, identifying pain points, recommending and working within the business to implement improvements to both customer interactions, our outsource partner, and internal operational workflows. This position requires a blend of performance analysis, process reengineering, and collaboration with cross-functional teams to ensure customer success and operational excellence.
What will you bring: As well as having lots of initiative and being able to demonstrate a track record of success in a Business Analyst or Business Improvement role, you will have:
A relevant tertiary qualification in a business, commerce, or an operations-related discipline.
Proven experience improving customer satisfaction and performance through customer-driven strategies and building tools from scratch.
Excellent process and analytical thinking skills with an orientation for continuous improvement and innovation.
A proven passion for customers being at the heart of what you do.
Unique ability to explain data, insights, and improvements to all levels of the business.
Strong experience with customer software, systems/tools, and CX analytics.
Exceptional relationship management, change management, and influencing skills with the ability to work effectively across teams.
Previous experience in the B2C/retail and within commercial environments would be advantageous.
You'll Love Our Good Energy At Rockgas (part of the Clarus Group), you'll be valued for who you are, rewarded for what you do, and supported to thrive. Alongside your competitive salary and an STI (incentive) opportunity, you'll get a whole host of extra benefits including additional leave entitlements, flexible working arrangements, and free insurances and health checks. Our award-winning wellness programme recognises you're more than the job you do and supports you with initiatives like an annual wellness grant and access to professional wellbeing services for you and your whanau. We'll also fuel your professional development and help you build the career you want in an environment where you can flourish, surrounded by great colleagues.
A Bright Future with Clarus Clarus Group safely delivers the vital energy New Zealand needs to thrive today and in the future. From small beginnings in Taranaki, our Rockgas, Firstgas, Firstlight, Flexgas, and Gas Service NZ operations now span the length and breadth of Aotearoa — so you're never far away from our good energy. Clarus Group is helping drive sustainability by laying the foundations for the decarbonisation of our network and developing green alternatives like New Zealand's first renewable biomethane and hydrogen pipeline projects. We care about the communities where we live and work and are guided by principles of inclusiveness, kaitiakitanga, and excellence.
Want to work where your experience and expertise are valued and rewarded, where you're surrounded by great people and supported to develop personally and professionally? Fill your workday with good energy at Clarus Group by clicking the link below before applications close on 10 December 2024 or get in touch with Jacqui Cummack on ****** for a copy of the full job description.
We will start to process and progress applications before the close date so we recommend getting your application in for this great opportunity as early as you can.
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