Customer Solutions Advisor

2 weeks ago

Wellington City, New Zealand Transpower Full time

Join a collaborative team working to enable Aotearoa's energy future
- Use your outstanding communication, people skills, and analytical ability
- Gain valuable commercial experience in our engineering centric organisation
- Bring your proactivity and be _involved in meaningful projects and negotiations Enjoy a dynamic, stimulating role with truly meaningful work._

Transpower is the owner and operator of the National Grid. At the heart of the electricity sector, we transport electricity from where it is generated to large electricity users and the distribution businesses that deliver it to homes and businesses nationwide.

Transpower's Whakamana i Te Mauri Hiko - Empowering Our Energy Future report outlines that electrification and renewable generation can provide over 50% of the non-forestry emissions reductions to achieve New Zealand's net carbon zero target by 2050 while significantly reducing household energy bills. Transpower and our customers; Generators and Industrial users and Electricity Distributors will be central to delivering this more sustainable energy future.

**About the opportunity**

Working closely with our Relationship Managers, you'll support the proactive management of strategic relationships and day to day operations with our customers and stakeholders who connect directly to the National Grid, as well as developers and Infrastructure companies, for the benefit of New Zealand.

We are a friendly, supportive, and passionate team, so you'll work closely with the other Customer Solutions Advisors, to maintain positive relationships between Transpower and our existing customers and establish great relationships with potential new customers looking for transmission services, such as connections to the Grid.

The role is varied and includes:

- Understanding the regulatory context within which Transpower operates
- Operational customer and stakeholder management - you'll be the first point of contact for varied enquiries and problem resolution
- Interpreting and preparing contracts
- Preparing reporting, including insights and trend analysis
- Monthly bill preparation for existing customer contracts which is then passed on to our finance team
- Supporting our Relationship Managers to deliver key account plans

**What will you bring?**

You'll have a tertiary qualification or equivalent experience and proven ability to engage with customers and build commercial relationships. Ideally, you will have worked with varied internal and external stakeholder groups, responding to enquiries, managing expectations, and contributing to delivering improved business outcomes.

**Your CV and cover letter will demonstrate**:

- Well-developed communication and relationship management/customer centricity
- Commercial/financial literacy
- An ability to interpret and prepare contracts
- Outstanding expectation management ability as you balance multiple priorities at pace, ideally in a corporate environment
- Experience working with cross functional teams to deliver for your customers and stakeholders
- A full and clean New Zealand driver's licence

**While not essential, the following experience will be highly regarded**:

- Experience with customer relationship management systems
- Electricity / energy sector / infrastructure / engineering or other relevant industry exposure
- Familiarity with quality management practices / continuous improvement

**Join us at Transpower**

Aotearoa is powered by the people who work here. Every home, every marae, every electric vehicle, every hospital relies on the electricity we manage and deliver. This is your opportunity to join us on a mission that affects all New Zealanders, every day and long into the future.

With over 28 nationalities, our people provide diverse perspectives, knowledge, and deep and varied experience which they love to share. Our environment is family friendly with the option to work from home two days per week.

**Next steps**

**_ Existing eligibility to work in New Zealand is essential._**

**Job Details**:

- Position Description
Customer Solutions Advisor_PD (March 2021).pdf- Reference #
29681- Posted on
02 Feb 2024- Closes on
19 Feb 2024 23:55- Location(s)
Wellington- Expertise
Customer Solutions / Relations- Job level(s)
Graduate, Associate- Work type(s)
Permanent Full Time

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