Senior Structural Assessor

7 months ago

Auckland City, New Zealand TOWER Insurance Full time

**Why you'll love working with Tower**

At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that

provides opportunities for everyone to thrive. As a uniquely Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin, we embrace and encourage our people to bring their whole selves to work.

We celebrate all ages, genders, sexual orientations, races, religions, and anything else that helps to make our people special. We are proud holders of the Rainbow Tick which is an important symbol for us.

**What will you be doing?**

Are you an experienced Property Assessor with a passion for accuracy and proven track record in property valuation? Are you ready to take the next step in your career and to make a significant impact in the field?

Tower is currently seeking a skilled and dynamic Senior Assessor to join the team to support our customers**.**

As the Senior Assessor, you will contribute to the success of Tower by accurately assessing house and contents damage for Tower customers.

Reporting directly to the Manager Property Assessing, you will support Structural Assessors with the management of large loss claims as well as review all open large loss house claims on a monthly basis.

Additionally, you will provide quality service to our internal and external customers through responsive assessing, controlling costs, and selective auditing to ensure customers, repairers and suppliers are treated equitably.

You can expect to be across the following:

- Meeting customer expectations and following up on satisfaction levels.
- Liaising with contractors/ repairers/ approved & preferred suppliers and agreeing what action is required to repair damage in accordance with policy conditions.
- Agreeing what corrective action should be taken in cases where the contractor/provider has not meet standards and ensuring that issues are resolved.
- Ensuring correct repair procedures are instructed in accordance with building regulations/legislation.
- Identify risks, health, safety and environmental hazards within the working environment and understand the appropriate action to undertake when identified.

**What you'll need**

We are looking for someone who loves to work as part of a team, is reliable, punctual and has a friendly and engaging personal style. Additionally, you will need a strong focus on attention to detail and delivery of agreed tasks, as well as being customer focused.

**To be successful in this role, you will also be able to demonstrate the following**:

- A building trade or associated qualification is necessary.
- Hands on experience in structural repair procedures and standards
- Prior Assessing and Loss Adjusting experience
- Thorough knowledge of H&S and the Building Act
- Understanding of building contracts
- Experience in administration, cost control, and the preparation of reports
- Strong negotiation skills
- Computer Skills (MS Office, Web Browsing, Digital Images)

**We pride ourselves on encouraging everyone to bring their whole selves to work, and respect diverse opinions and backgrounds. Making sure we are doing what's right; our recruitment process is fair and unbiased.**

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

**Highlights include**:

- A paid day off on your birthday, as well as two extra annual leave days every year and the option to buy an additional eight days of leave. So up to six weeks off
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing before you get sick
- Career growth - we promote internal capability; we have programmes that recognise star performers
- Flexible workplace opportunities at our beautiful new Fanshawe St office
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Paid parental leave top up for 12 weeks
- Retail deals and discounts

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