Admin / Sales Assistant

3 months ago


New Zealand Cabra Furniture Full time

**BUSINESS DEVELOPMENT CUSTOMER RELATIONSHIPS**
- Ensure high levels of customer satisfaction through excellent sales service achieved both in showroom and by internet/phone sales.
- Maintain outstanding store condition and visual merchandising standards achieved by cleanliness of showroom and its surrounds as well as all signs and price tags accurately maintained.
- Maintain a fully stocked and tidy store
- Ascertain customer needs and wants both in person and via trade me/internet sales enquiries.
- Recommend and display items and stock that match customer enquiries and needs.
- Welcome and greet customers
- Manage point of sale processes including pricelists and stock control.
- Actively involve with new arrivals of all stock and arrange display and pricing.
- Liaise with our installation and delivery team and work with them to achieve all customer requests and deadlines.
- Accurately describe product features and benefits and keep up to date with all product information.
- Follow all company policies and procedures especially with regard to Health and Safety of all employees and customers.
- Create a business plan to advance the current level of sales and sales conversions
- Develop a time frame for implementation of the business plan
- Identify resources needed to achieve the intended outcomes.
- Create excel spreadsheets for current levels of activities and monitor progress against them
- Manage all customer purchases via our website and Trademe promotions.
- Manage all showroom activity with support and efficiency
- Liaise with logistics manager to achieve all customer expectations
- Follow up all customers to receive positive feedback and identify any areas for improvement
- Attend to all customer development in conjunction with Business Owner
- Such other tasks as the business owner shall assign from time to time.


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