Desktop Network Support Technician

2 weeks ago


Auckland City, New Zealand New Era Technology Pty Ltd Full time

**Role: Desktop Network Support Technician - Entry Level**

**Location: Auckland, New Zealand**
- _Fresh College Graduates are also welcome _*

**Essential**:

- IT related qualification and basic technical knowledge
- Valid Driver’s license
- A thorough understanding of excellent customer service and ability to effectively interact with customers.
- A demonstrated ability to effectively communicate, both orally and written, across the organization.

**Bonus**:

- ITIL, CCNA, MCSA Certificates
- Having previous experience in Re imaging laptops, resetting passwords, worked on switches
- Troubleshooting printer issues

**Key / Specialist Skills or Attributes**
- An understanding of the NZ education system
- Strong problem solving/trouble shooting skills
- Excellent communication in a wide variety of contexts
- An ability to work with people at all levels
- A positive and enthusiastic approach to resolving complex problems
- An ability to work respectfully and collegially within a team environment
- Has cultural awareness and sensitivity
- A strong customer focus and excellent relationship-management skills
- An ability to cope with stress, to operate effectively under pressure and to respond professionally to client challenges
- A readiness to acknowledge and accept responsibility and ownership
- Mature and has a high degree of self-confidence and self-motivation
- An ability to be open minded, inquiring, and have the ability to learn and keep abreast of new technologies
- Effective leadership skills, including the ability to motivate and train teams
- An ability to be flexible and adaptable

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Auckland City, Auckland: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Are you fully vaccinated for Covid 19
- Are you authorized to work in New Zealand?

Licence/Certification:

- Do you have a current New Zealand Driver's license? (required)



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