Network Support Engineer

2 days ago


Auckland, Auckland, New Zealand BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY Full time

Desktop Technician will provide daily local or remote support for desktop-related issues. This includes receiving incoming calls, addressing inquiries, troubleshooting hardware, software, and application problems, and documenting the steps taken to resolve challenges in a ticketing system. The candidate will also be responsible for ensuring customer satisfaction by resolving calls and collaborating with supervisors and managers to maintain consistent operations throughout the IT Support Center.

Desktop Support Engineer primary responsibilities include diagnosing and resolving hardware and software issues, providing analysis for various core operating systems and platforms, and delivering support for approved applications. The ideal candidate should possess 2-5 years of experience in supporting Windows Desktop environments.

The scope of support encompasses the Client Windows platform, encompassing desktop and end-user technologies, collaboration tools, mobile technologies, printing, as well as laptops and mobile devices. Additionally, this role involves assisting with video conferencing, network and remote access, and collaborating closely with the Service Desk to address end-user break/fix issues and other support-related functions.

Duties shall include, but not be limited to:
  • Diagnosing and troubleshooting desktop system, printer and operating problems.
  • Consulting and instructing users on hardware and software questions/issues.
  • Collaborate with other IT Services Data Center and Network Infrastructure teams.
  • Install, maintain and upgrade equipment and its associated infrastructure.
  • Runs diagnostic tests to isolate system problems as well as proactive activities.
  • Operating Systems Windows, OS-X.
  • MS Office (Windows and knowledge of Mac) software.
  • Experience with Remote Support technologies such as Remote Desktop (Microsoft), Apple Remote Desktop, VNC.
  • Hands on experience removing viruses and spyware using various tools (Windows).
  • Identifies, researches, and resolves technical problems, including forming an RCA.
  • Responds to telephone calls, email, service tickets, and dispatched requests for technical support.
  • Documents, tracks and monitors the problem to ensure a timely resolution within an effected SLA.
Requirements:
  • Degree/Diploma in Computer Science or Information Technology.
  • Proof of English Proficiency (Good written and verbal communication skills and English B2 level).
  • Proven work experience as Desktop Support Engineer or Support Technician.
  • Advanced knowledge of computer hardware systems, chip sets, memory modules, and peripherals.
  • Knowledge of popular operating systems, software applications, and remote connection systems: MS Windows, MS office 365, Active Directory, SCCM, DHCP, VPN and others.
#J-18808-Ljbffr

  • Auckland, Auckland, New Zealand Natc - Network & Technology Consulting Full time

    Company DescriptionWelcome to NATC, where we blend business expertise with cutting-edge technology solutions to drive success for smaller businesses in North and NorthWest Auckland.Role DescriptionThis is a full-time hybrid role for a Networking and Systems Engineer located in Auckland north.The Networking and Systems Engineer will be responsible for systems...


  • Auckland, Auckland, New Zealand NATC - Network & Technology Consulting Full time

    Company DescriptionWelcome to NATC, where we blend business expertise with cutting-edge technology solutions to drive success for smaller businesses in North and NorthWest Auckland.Role DescriptionThis is a full-time hybrid role for a Networking and Systems Engineer located in Auckland north. The Networking and Systems Engineer will be responsible for...

  • Systems Engineer

    7 days ago


    Auckland, Auckland, New Zealand Natc - Network & Technology Consulting Full time

    Our Ideal CandidateWe are looking for an experienced Networking and Systems Engineer who can bring their expertise and passion to our team at NATC. If you have a strong background in systems engineering and systems design, and are looking for a new challenge, we encourage you to apply.ResponsibilitiesIn this role, you will be responsible for:Designing and...


  • Auckland, Auckland, New Zealand Brilliant Computers Full time

    Desktop Technician will provide daily local or remote support for desktop-related issues.This includes receiving incoming calls, addressing inquiries, troubleshooting hardware, software, and application problems, and documenting the steps taken to resolve challenges in a ticketing system.The candidate will also be responsible for ensuring customer...


  • Auckland, Auckland, New Zealand Natc - Network & Technology Consulting Full time

    Company OverviewNATC is a technology consulting firm that specializes in providing cutting-edge solutions to businesses in North and NorthWest Auckland. We are committed to helping our clients achieve success through innovative technology.About the RoleThis is a full-time hybrid position for a Networking and Systems Engineer located in Auckland north. The...


  • Auckland, Auckland, New Zealand Natc - Network & Technology Consulting Full time

    Job SummaryWe are seeking an experienced Networking and Systems Engineer to join our team at NATC. As a key member of our technical team, you will be responsible for designing, implementing, and maintaining complex systems engineering solutions.ResponsibilitiesYour key responsibilities will include:Designing and implementing systems engineering solutions...


  • Auckland, Auckland, New Zealand BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY Full time

    6 days ago Be among the first 25 applicantsThe Desktop Technician will provide daily local or remote support for desktop-related issues. This includes receiving incoming calls, addressing inquiries, troubleshooting hardware, software, and application problems, and documenting the steps taken to resolve challenges in a ticketing system. The candidate will...

  • Network Engineer

    7 hours ago


    Auckland, Auckland, New Zealand Brilliant Computers Full time

    Job Description We are seeking a skilled and detail-oriented Network Engineer to join our team for a critical new installation project.The ideal candidate will be responsible for ensuring site readiness, performing on-site staging and rack & stack activities, and establishing remote connectivity for a diverse range of network equipment.This role requires...

  • Network Engineer

    2 days ago


    Auckland, Auckland, New Zealand BRILLIANT COMPUTERS CITADEL AND INFORMATION TECHNOLOGY Full time

    We are seeking a skilled and detail-oriented Network Engineer to join our team for a critical new installation project. The ideal candidate will be responsible for ensuring site readiness, performing on-site staging and rack & stack activities, and establishing remote connectivity for a diverse range of network equipment. This role requires adherence to...


  • Auckland, Auckland, New Zealand Mnl Technologies Pty Ltd Full time

    Exciting Opportunity: Network & Desktop Support Engineer WantedPassionate about troubleshooting, network optimization, and top-tier desktop assistance?Join usResponsibilities:Diagnose network issues for seamless connectivity.Maintain desktop hardware/software for peak performance.Collaborate across teams to enhance IT infrastructure.Provide top-notch...


  • Auckland, Auckland, New Zealand Rocket Lab Usa Full time

    **Job Overview**We are seeking a highly skilled Senior IT Network Engineer to join our team at Rocket Lab's site in Mt Wellington, Auckland. The successful candidate will be responsible for the implementation, administration, and operation of all networks and firewalls across all of Rocket Lab.This role is ideal for individuals who have a passion for network...


  • Auckland, Auckland, New Zealand Defend Limited Full time

    Deliver industry leading Managed Network Security Services built on SASE, SD-WAN and NGFW products from Palo Alto Networks and Fortinet Be a part of a solid team of network and security operations professionals who are passionate about their customers' cyber resilience Location – Open, anywhere in New Zealand.We have offices in Auckland, Wellington and...


  • Auckland, Auckland, New Zealand Defend Limited Full time

    Job Description: We are seeking a highly skilled Network Security Engineer to join our team of passionate professionals. As a key member of our team, you will be responsible for managing and maintaining network security operations to ensure the protection of our clients' critical infrastructure.Responsibilities: Deliver industry-leading Managed Network...


  • Auckland, Auckland, New Zealand Randstad Full time

    IT Engineer - 12-Month Fixed TermAbout the Company Join a purpose-driven organization that is making a significant impact in New Zealand.Our client is committed to providing leading, innovative technology solutions that enable customers to access high-quality digital services.Your Role As an L3 Network & Systems Engineer, you will play a key role in...


  • Auckland, Auckland, New Zealand Amazon Full time

    About UsAmazon is the market leader and technology forerunner in the Cloud business. We are a group of smart people, passionate about cloud computing, and believe that world-class support is critical to customer success.Job DescriptionAs a Cloud Support Engineer, you will work with customers to understand their application architectures and integration...

  • Network Engineer

    5 days ago


    Auckland, Auckland, New Zealand Zone It Solutions Full time

    We are looking for a Network Engineer for Auckland, New Zealand based assignment.You will be working with industry leaders providing expert services.ResponsibilitiesOver 5 years' experience in implementing large scale ICT networks (i.e.switching and routing) using Arista equipment.Detailed knowledge of different cyber security and network...


  • Auckland, Auckland, New Zealand Space Talent Full time

    ABOUT ROCKET LABRocket Lab is a global leader in launch and space systems.The rockets and satellites we build and launch enable some of the most ambitious and vital space missions globally, supporting scientific exploration, Earth observation and missions to combat climate change, national security, and exciting new technology demonstrations.Our Electron...

  • Desktop Engineer

    7 days ago


    Auckland, Auckland, New Zealand The Wonderful Company Full time

    Job DescriptionWe are looking for an experienced Desktop Engineer - Network and Systems to join our team at The Wonderful Company. As a Desktop Support Engineer II or III, you will be responsible for delivering exceptional IT services to our employees across various locations in Auckland and Tauranga.Key Responsibilities* Design, deploy, and maintain...


  • Auckland, Auckland, New Zealand Brilliant Computers Full time

    We are searching for a highly skilled Desktop and Network Engineer to join our Brilliant Computers team in New Zealand. As a key member of our team, you will provide critical technical support to our clients, ensuring their computing devices are running smoothly and efficiently.About the Role:You will be responsible for installing, configuring, and...


  • Auckland, Auckland, New Zealand Nurse Call Solutions Nz Limited Full time

    Role Summary: As a Telecommunications Network Engineer, you will be responsible for designing, implementing, and maintaining communication networks, including Nurse Call systems, telephone systems, data networks, and fiber optic cables. You will also troubleshoot system malfunctions, identify root causes, and perform necessary repairs.Main Responsibilities:...