Night Auditor

1 month ago

Auckland CBD, New Zealand SOAuckland Full time

Bursting with local energy, SO/Auckland is part of Accor's lifestyle brand collective Ennismore.

Situated in the downtown Britomart district, SO/Auckland is a luxury designer hotel, offering 130 rooms, a restaurant, rooftop bar, lobby bar and café, conferencing facilities as well as a spa & fitness centre.

We are currently recruiting for a Night Auditor who is dedicated, driven, and aspires to a true Hospitality Professional

**THE ROLE**

Our Night Auditor is to ensure delivery of “Just say SO” guest service by coordinating the link between hotel and guests and hotel operations.

**Duties**:

- Effective supervision of late guest arrivals and early departures ensuring that room allocations and check in/check out processes follow set procedures and are customer focused
- Knowledge in Opera PMS and balancing procedures. Run reports and draw up statistical information as required by finance policies and procedures
- Compile Night Audit day pack reports and documents in accordance with PCI Compliance, distributing to specific departments in a timely manner as required
- Complete computer system backups and save in accordance with finance policies and procedures
- Assist in the management of the hotel Front Office operation to achieve a reputation as a market leader in individualized customer focused service in the hotel locality
- Supervision of night services including room service, OTS, car parking and porter services, ensuring guest arrivals and departures are as efficient as possible
- Be aware of room availability, balancing inventory and sensitively manager overbooking situations where late night relocation is required
- Ensure the cleanliness/neatness of the hotel including back of house areas by monitoring night cleaning activities
- Fully aware of the action to be taken and ensure the safety of guests and staff in the event of an emergency

**THE PERSON**
- Previous experience in a similar role, preferably within a 5 star luxury environment
- Demonstrated experience in handling emergency situations and guest conflict
- Excellent numeracy, verbal and written communication skills
- Willingness to work weekends and public holidays as part of the job role
- Experience with Opera PMS and Micros
- Must hold a full New Zealand drivers license

**SO/ BENEFITS**
- Staff meal provided per shift
- Uniform and dry-cleaning of uniform
- International accommodation and retail discounts across varying Accor Hotels properties for yourself and Friends & Family
- Ongoing reward and recognition incentives and awards.
- Opportunities for further development and worldwide career progression within Accor
- Annual reward of a free night's accommodation at the hotel (did we say there is breakfast and dinner included?)

**Job Types**: Full-time, Part-time
Part-time hours: 20-40 per week

**Salary**: $24.65 - $26.00 per hour

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- 10 hour shift
- 8 hour shift
- Evening shift
- Shift work

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