Disputes Manager
3 weeks ago
Unique opportunity for an experienced Disputes Manager
- Work in a business that puts their people first
- Enjoy a safe, supportive, collaborative & diverse environment
**Company**:
This fast-growing finance company offers finance package solutions to their kiwi customers up and down the country. Their company values are perfect for the NZ market - they're all round good sorts, they're trusted and straight up, they deliver a truly awesome customer experience, they grow great people, and most importantly - they care. This company has grown significantly this year to keep up with customer demands.
**Hours, Location and Duration**:
- This is a full-time permanent opportunity.
- Hours of work are Mondays to Fridays 8.30-5pm
- Located in Newmarket, Auckland
- Once training is completed there will be an opportunity for hybrid working eg 1 to 2 days per week working from home, and the other days will be based in the office
**Duties & Responsibilities will include but not be limited to**:
- Take ownership of complaints management
- Manage complaint responses & response timeliness
- Handle escalated internal and external complaints
- De-escalate & resolve complaints
- Manage 1 direct report (admin support role)
- Provide guidance to the business
- Protect the business' interests & its reputation
- Reporting
**About you**:
- You'll ideally have previous complaints/disputes resolution experience within the banking/finance industry
- You'll ideally have some experience in a leadership role
- You'll have excellent proof-reading skills
- Attention to detail is crucial in this role
- Great listening and written communication skills
- A good understanding of Privacy and customer information requirements
**What this role can offer you**:
- Great opportunity to build on your disputes/complaints resolution experience
- If you relish change you'll love this role given the frequent legislative changes
- Loads of variety in your working day
- Hybrid working after initial training & settling in period
- Enjoy working in a company that actually does live and breathe their values
- Down to earth team aka not a corporate financial services company at all
- Open plan office with everyone on the same floor to promote a family vibe
- Make friends and have fun at work - great social club
- Experience working in an organisation that puts their employees and customers before everything else
- Diversity and inclusion are extremely important to this organisation
If you are interested in this position, please submit your CV in Word format and we will be in touch as soon as we can.
We recognise that neurodiversity is critical to a healthy, productive, and innovative business. Our role is to uncover and advocate strengths via a psychologically safe recruitment experience. So, if a typical recruitment process doesn’t bring out your best, let us know. We want you to shine, not shy away.
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