Digital Channels Services Lead

2 weeks ago


Christchurch, New Zealand Potentia Full time

**Digital Channel Services Lead**

***

**Current state**:
One of the most visible and widespread enterprise FMCG businesses nationally is evolving. This 100% homegrown powerhouse is transforming themselves to further embrace a digital operating model and the productisation of their technology. In turn, they will put the customer at the heart of what they do in this new digital world, bring additional value to them and in turn evolve themselves.

**Why now**:
A change of executive and the multi-year strategy approved, this business is fully committed to the new horizon of augmenting themselves through embracing digital. Platforms and products initiatives are underway with capability building to fuel these initiatives happening in parallel. The existing team has some of the skills but new blood is sought to reframe perspectives and lead areas that are brand new. Here’s where you come in.

**Your role**:
Lead the vision and product roadmap for the enterprise. Horizon-gaze, design and execute the product portfolio for the future. Provide and enable customer-centred technology, through:

- Online Portfolio Leadership: Champion contemporary thinking and behaviours for the eCommerce and online product suite, ideating and executing on current products and forecasting demand for future needs for customers
- People Leadership: Leadership of stakeholders of your product, development and implementation for the suite
- Delivery Management: Delivery framework adherence and unblocking of information flows and delivery requirements. Creation and reprioritization of product needs
- Roadmap and Product Strategy Governance: Create and own the products roadmaps and benefits realisation
- Product vision: Dream and define a product horizon and ensure realistic delivery of components, build confidence in marriage of product thinking and technology for business

**Your fit**:
eCOmmerce and online customer Products champion. You’ll enjoy the opportunity to orchestrate through and work with cross-functional teams and collaborate with the leadership team to drive the change and adoption of new customer online experiences. You will have managed product portfoliosd and roadmps and previously, preferably at scale.

If you enjoy leading and shaping the online product future, think and act strategically, drive, manage and build relationships and can think and act strategically we want to hear from you.

Keywords for you: eCommerce, digital products, ROI, online
- Julian Lambert Director of Customer
- 021 968 090



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