Customer Service Representative

2 weeks ago


Auckland City, New Zealand DB Schenker Full time

At
**DB Schenker**, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are
**Here to move**.

**The Role**

We are seeking a
**Customer Service Representative** to join our friendly team in
**Auckland**, New Zealand.

This position is responsible for contributing to the growth and development of Schenker’s relationship and profitability with the business client base; understanding the needs and requirements of the assigned client base, and to ensure performance and service deliverables are aligned to these contracts / agreements.

**Departmental/Operational key Responsibilities may include**:

- Ensuring that customer documentation relied upon by the Operation is complete and accurate
- Ensuring that accurate and timely communications are maintained between customers (both internal and external) with regards to the logistics operation
- Ensure that inbound shipments and outbound orders are processed and delivered in a timely manner in accordance with Schenker’s customer service agreements
- Ensuring that the total Logistics Department dispatch and inventory reporting for internal and external customers is completed and communicated in a timely and professional manner
- Co-ordinate tasks and/or special customer request including dispatch logistics requirements to the stores personnel
- Ensuring that administrative procedures are adhered to; Liaise with other departments with regard to common issues and/or procedures

**Competencies and Skills required**:

- 3PL / Supply Chain experience
- Experience in Customer Service focused roles
- Moderate Microsoft Office skills, including Excel
- Sound knowledge of RF scanning and WMS systems
- Ability to work proactively
- Ability to identify and solve problems
- Demonstrates high levels of accuracy and attention to detail



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