Rental Car Customer Service

7 months ago


Mangere Bridge, New Zealand ARMOTORS Full time

**Full job description**

We are looking for help at our counters to serve our valued customers. Based at the busy Auckland Customers and feeling the pulse of the city and overseas as travellers come and go
- **Part-Time (20-30-hours per week) position available**
- **Auckland Airport based**

Entry level position with training provided
- **Supportive, friendly, and caring culture**
- We operate 7 days a week, on a rotating roster so there will be a requirement for you to work mornings (from 9.00 am), afternoons, nights (until 2 am) and weekends as required._

**About the role**:
From our customer counter you will greet and interact with customers, assist with their rental needs promote and market products and services and complete rental transactions, contracts, and bookings. You will also assist with general customer inquiries and finding resolutions to queries.

To ensure our customers always get the best experience, you will also be required to inspect vehicles for damages and cleanliness.
- Key responsibilities will include:_
- Ensuring that a high standard of customer satisfaction is achieved
- Opening and closing car rental contracts
- Making reservations and checking vehicles in and out as based on customer needs
- Processing of Rental Agreements, accident and damage reports
- Providing outstanding customer service to our valued customers
- Checking vehicles for damage and roadworthiness, using hand held device
- Achieving targets in sales and Net Promoter Score
- Refuelling company vehicles as required
- You will need to be flexible and available to work on a rotating shift roster

**What we are looking for**:

- **Full **, clean, valid class 1 **driver’s licence **is essential for this role.
- Previous experience within retail, hospitality, customer service, sales, or similar roles
- Ability to work in a fast-paced environment while delivery exceptional customer service.
- Comfortable learning and using various computer systems / hand-held devices to accurately input rental information (training will be provided)
- Ability to follow procedures and adhere to company guidelines and standards.
- Excellent communication skills, a positive attitude and ability to engage in verbal interaction with customers
- Computer literacy skills required
- Previous experience in car rental, customer service, retail or sales
- The ability to work alone and as part of a team
- Flexibility to work on a rotating shift roster - 7 day shift work including weekends
- A full and current New Zealand driver’s licence
- Current and valid New Zealand work rights

**What’s on offer**:

- $25.25 per hour plus increase your earnings with our sales incentive scheme..
- Full training provided to help you achieve your goals & reach your potential.
- Employee discounts on car rental and buying cars

Auckland

Mangere

New Zealand

**Job Types**: Part-time, Permanent, Casual, Volunteer, Apprenticeship / Traineeship

Pay: $24.00 - $26.00 per hour

Expected hours: 20 per week

**Benefits**:

- Employee discount
- Professional development assistance
- Referral program

Schedule:

- Afternoon shift
- Day shift
- Morning shift
- On call
- Rotating roster
- Weekend availability

Supplemental pay types:

- Performance bonus
- Tips



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