Head of Administration

4 weeks ago


Auckland CBD, New Zealand Prana Physiotherapy Full time

Prana Physiotherapy is on the lookout for a new head of administration to join our team for a 6 month period. This role is more dynamic than your average admin role, so we are looking for someone who shows the initiative and the desire to grow and gain new skills. It is important to us that any new employees understand our goal of creating a community environment with our clients. We therefore expect any applicants to be confident in their customer care skills alongside their ability to maintain an organized clinic.

**Main Responsibilities -**
- Answering all clinic phone calls and patient enquiries
- Welcoming patients upon their arrival
- Contacting patients for booking
- Managing the calendar for all practitioners
- Forward-booking
- Invoicing patients
- Providing accurate receipts for insurance purposes for clients
- Initiative when facing timing conflicts
- Monitoring/updating the weekly cash sheet
- Liaising with ACC regarding patients and extensions for treatment
- Ensuring all ACC documentation and consent forms are correct
- Proof-reading presentations
- Following up on all enquiries
- Maintaining a tidy work environment
- Monitoring cancelations and client drop-offs
- Reporting on monthly cancelation rates, work distribution and client retention

**Preferred Work experience -**
- Preferably 1 year previous work experience in an office/administrative environment
- Experience handling cash
- Experience with answering and making calls in a professional manner
- Intermediate level Microsoft word experience
- Intermediate level Excel experience
- Prior experience with bookings software
- Understanding or experience handling confidential information

**Required Skills -**
- Strong communication skills
- Initiative
- Effective task management
- Strong client care skills/client management

**Job Types**: Full-time, Fixed term contract
Contract length: 6 months

**Salary**: From $25.00 per hour

**Benefits**:

- Free drinks
- Gym membership
- Professional development assistance
- Travel reimbursement

Schedule:

- 8 hour shift
- Day shift

Ability to commute/relocate:

- Auckland CBD, Auckland: Reliably commute or planning to relocate before starting work (required)

Application Deadline: 25/06/2023
Expected Start Date: 14/08/2023



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