Client Service Manager
1 day ago
We are in need of a Client / Customer Service Manager to maintain sound customer relationships. you will be required to plan, administer and review customer services.
**JOB DESCRIPTION**
- Developing andMaintaining the policies and programs related to clients and ensuring client expectations are met.
- To work closely with Orchard Manager to enusre client expectations are met
- Prepare, justify, and recommend required operating budget for areas of responsibility with the Orchardmanager.
- closely work and liaise with clients to maintain aftersales services
- Monitor and manage the quality of office staff working with you.
- Ensure all key performance indicators are within expectation and if not, plans are put in place to ensure client expectations are met
- Maintain appropriate records and reports
- Review and drive recommendations for change and improvements in work procedures
- Review and recommend training program that help the staff stay up with technology
- Conducting inductions
- Liasing with office administrators
- Occupational health and safety management
- Record management
- Supervison,evaluation and planning of the work of the other administrative staff
- perform other related duties as required and assigned
**Job requirements**:
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