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Client Service Coordinator

7 months ago

New Zealand Alpha Personnel Recruitment Ltd Full time

**Permanent Position**

Our Client is a well-established Health IT firm that specializes in providing cutting-edge support to New Zealands Social & Health Service Providers through a comprehensive Client Management System.

Based in our Penrose Office in Auckland, the Client Services Coordinator will collaborate with and report to the Client Liaison. In this role, you will manage unique client requests and inquiries related to the tailored system we have provided them and be responsible for analyzing and documenting these requests. While the position begins with administrative responsibilities, there is ample opportunity for growth into project coordination, project management, and change management roles.

**Responsibilities**:

- Act as the primary contact for end clients, addressing their inquiries and concerns.
- Foster and maintain client relationships to ensure customer satisfaction and retention
- Consistently communicate with clients to provide updates, gather feedback, and ensure expectations are being met.
- Provide administrative support by assisting in the preparation of reports, presentations, and other documents, as well as editing for accuracy and clarity.
- Coordinate and support new projects, events, and meetings, including logistics and event-related tasks.
- Maintain precise and current records, databases, and spreadsheets, while compiling and analyzing data for reporting purposes.

**Job Specifications**
- A tertiary degree in IT, Business Administration, or Healthcare Administration is preferred.
- Demonstrated experience as an administrator or in a similar administrative role, with healthcare project coordination or administration experience being a plus.
- Proficiency in office software tools (e.g., Microsoft Office Suite, Google Workspace).
- IT proficiency, with prior experience in Client Relationship Management or Content Management tools being advantageous.
- Exceptional organizational and time management skills.
- Outstanding verbal and written communication skills.
- Meticulous attention to detail and accuracy.
- Ability to prioritize tasks, respond promptly, and adapt to situations sensibly.
- Discretion and respect for confidentiality.
- Effective problem-solving and decision-making skills.
- Robust interpersonal skills and a team-player attitude.

Only NZ-based applicants who are Citizens or Residents are invited to apply.