Reservation Agent

5 months ago

Queenstown, New Zealand MERCURE Full time

**Company Description**
"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS"
- $28.18 per hour
- Minimum of 30 hours per week guaranteed

**About the Role**

Mercure Queenstown Resort is a 148 room, 4 star property with the most spectacular view of Lake Wakatipu and the Remarkables. We are looking for a driven and career-minded full time Reservations Agent to be part of our dynamic Front Office and Reservations team. As Reservations Agent you optimise hotel occupancy, average rate and yield by successfully converting all reservation enquiries into materialised bookings and taking responsibility to attain the highest possible occupancy and average rate.

Key duties include:

- Promptly answer all requests for reservations and record them accurately.
- Ensure that the booking and reservation system is kept up to date through updating of rates, validity dates, mail messages and availability control.
- Responsible for the review of group reservations, including liaison with clients, input of reservations into the system, releasing of rooms and ensure that all relevant information is kept up to date and special requests are communicated with other departments and actioned.
- Closely monitor all allotments and ensure that all are being utilised and not oversold, provide allotment statistics and correspondence.

**Qualifications** About you**
- Your positive attitude, excellent organisational skills and ability to work in a fast-paced environment is an excellent fit for this role.
- You will love providing exceptional customer service to our guests and have excellent communication interpersonal and engagement skills - your smile can light up the room and is perceived over the phone.
- You are keen to learn new skills.
- You are available to work 5 days per week on a rotating 7 day roster, including after hours, weekends and public holidays.
- You have the right to live and work in New Zealand.

**Additional Information** Benefits of working at Mercure QT Resort**
- Work Your Way - Speak with us about your desired work life balance and make it a reality
- Free use and access of our gym, saunas, hot tubs and swimming pool.
- Meals provided while on duty.
- Full laundered uniform - no need to bring it home
- Accommodation discounts & Free Anniversary Stay.
- Employee Assistance Program.
- Fantastic career growth opportunities.
- Ability to make a difference through our Corporate Social Responsibility activities.
- Employee benefit card offering discounted rates with Accor worldwide

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