Motor Assessor

3 months ago


Wellington City, New Zealand TOWER Insurance Full time

**Why you'll love working with Tower**

At Tower, we live and breathe our values - they are at the heart of every interaction. Our people come** first, **we pride ourselves on creating a diverse and inclusive space that allows our people to thrive. Encouraging everyone to bring their whole selves to work, we aim to represent the diverse communities we work in and with.

We also have a plan to lead our industry forward into a more customer-centric future with innovation and disruptive thinking, as a unique Kiwi and Pacific insurance provider operating for over 150 years, with roots all the way back to Dunedin.

**What will you be doing?**

As a member of the Motor Assessing Team, you will play a key role in quantifying damage to our valued Client's vehicles while assisting management by reviewing escalations prior to the Manager Motor Assessing.

**You can expect to be across the following**:

- Day-to-day management of suppliers
- Maintain sound knowledge and understanding of industry updates, I-Car accreditation, current repair practices, new repair methodologies and products and current market rates.
- Ensuring problems are resolved prior to becoming complaints while ensuring outcomes align with company protocols.

**What you'll need**
- To be successful in this role, you will also be able to demonstrate the following:

- Industry-recognized qualification
- Assessing and or estimating experience
- Ability to communicate insights, feedback, and a call to action with clarity and purpose, with a strong Client focus and desire to get things done.
- Ability to solve problems and to identify opportunities for improvement through the use of analytical and critical thinking.
- Resilience and a demonstrated ability to thrive in a high-change environment
- Strong negotiation skills in challenging situations**.**

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees.

Highlights Include:

- 16 weeks paid leave for the primary carer and four weeks paid leave for partners, for our Tower whānau in New Zealand and the Pacific
- A paid day off on your birthday and the option to buy an additional eight days of leave. So up to six weeks off
- Wellness leave instead of sick leave so you can proactively look after your health and wellbeing
- Career growth - we promote internal capability; and support you with design-specific development and training opportunities; we also have programmes that recognise star performers
- Flexible workplace opportunities at our beautiful new Fanshawe St office packed with modern technologies, stand-up desks, open space and coffee machines in two large modern kitchens with cafe-inspired dining areas
- Discounts on Tower insurance products of up to 50%
- Free Life Insurance of up to four times your annual base salary
- Retail deals and discounts with Les Mills, JB Hi-Fi, PB Tech, The Coffee Club, Warehouse Stationery and more


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